$27/Hour Customer Service Representative at Optum
: Job Details :

If you are located within Eastern OR Central Time Zone, you will have the flexibility to telecommute (work from home) as you take on some tough challenges.Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with ourteam will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.This position is full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift between our normal business hours of 11:00 am to 7:30 pm EST or 11:00 am to 7:30 pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.We offer 8 weeks of paid training. The hours during training will be 9am to 5:30pm EST (8:00am-4:30pm CST), Monday - Friday. Training will be conducted virtually from your home.*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary Responsibilities:Call members to schedule in home visits with a Physician or a Nurse PractitionerAnswer inbound calls from members and assist them with their inquiriesEnsure that the appointments are scheduled accurately and resolve any scheduling issues or concernsThis is a high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.Required Qualifications:High School Diploma / GED or equivalent work experienceMust be 18 years or older1+ years of work experienceExperience with Microsoft Word (create/edit/save/send documents)Microsoft Excel (create/edit/save/send spreadsheets)Microsoft Outlook (create/edit/save/send correspondence)Ability to maintain confidentiality and adhere to HIPAA requirementsMust be able to work an 8-hour shift between our normal business hours of 11:00 am to 7:30 pm EST or 11:00 am to 7:30 pm CSTPreferred Qualifications:Experience working in the health care industryExperience working with Medicaid or MedicareExperience working in a customer retention focused roleTelecommuting Requirements:Reside within Eastern OR Central Time ZoneAbility to keep all company sensitive documents secure (if applicable)Required to have a dedicated work area established that is separated from other living areas and provides information privacy.Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.Soft Skills:Ability to type and talk at the same time while navigating through multiple screensExperience working in a metric-driven work environmentExperience using an auto dialer systemConnecticut, New Jersey, New York or Rhode Island Residents Only: The hourly range for Connecticut, New Jersey, New York or Rhode Island residents is $16.00 - $27.31 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).#J-18808-Ljbffr