Title: Tax Quality Analyst Location: 100% Remote (EST time-zone only) Duration: 6-months contract (Possible extension) Pay Rate: $18/Hr on W2About role: This position requires candidates to be responsible, self-motivated, very detail-oriented, and be adept at managing multiple tasks in a fast-paced environment. A Content Management Associate is responsible for the acquisition, design, and approval of the full line of ATX, TaxWise, and other tax and accounting products.Responsibilities:
- Learns full line of ATX and TaxWise products including features, benefits, intended use, value proposition, and competitive position to effectively serve clients by attending and engaging fully in product training sessions; researching and learning how the products fit into customers' processes and contribute to their business performance; and developing awareness and basic knowledge of other Client products within separate divisions.
- Activities include the acquisition and maintenance of forms, instructions, specifications, and publications related to company tax software; identifying and implementing changes to existing forms; updating database information based on those changes; researching state specifications and attaching files to the appropriate location in the Forms Database; serving as a liaison between developers and regulatory agencies; managing customer requests; and providing quality assurance.
- Designs new forms for company tax software based on agency additions by using spreadsheet like tools to develop forms; implements changes by comparing the current and prior year forms to identify differences to existing forms by analyzing form design requirements and detailed specifications; ensuring consistency of content with federal, state and local tax forms and specifications; determining form layout, font, and other characteristics; determining size and arrangement of material and copy; ensuring printed form aligns with agency specifications; and maintaining archives of previous work.
- Secures approval from federal or state agencies for the reproduction of forms for incorporation into tax software by compiling forms for submission to approving agencies; mailing and emailing forms to various agencies; following up with the agency on the status of forms; logging form status in the database; and resubmitting forms when necessary.
- Serves as liaison between developers and regulatory agencies by logging developer questions in division database; researching developer questions; contacting regulatory agencies to obtain answers to more complex questions; identifying and obtaining new forms for incorporation into company software; entering detailed regulatory responses in a database; and communicating findings and results to the development team.
- Represents company by developing and maintaining comprehensive knowledge of tax and accounting products; communicating company's competitive advantage to customers in a compelling articulate manner; behaving in ways that demonstrate corporate core values and culture; developing professional and positive relationships with customers and colleagues; and maintaining a reputation of competence, integrity, and professionalism.
Qualifications:
- Minimum Education: High school diploma or GED.
- Preferred Education: Associate's Degree in Business or related field.
- Minimum Experience: 1 year of general office experience - onsite or remote.
- 2 years office experience in a detail-oriented role preferred
- Ability to type 35 wpm with a high degree of accuracy
- Strong decision-making skills and the ability to work under deadlines
- Strong attention to detail along with strong reading comprehension and proofreading skills
- Good problem-solving and logic skills along with strong research skills
- Proficient computer knowledge of Windows and basic Microsoft Office Skills (Word, Excel, Outlook, etc.)
- Adobe Acrobat and PDF editing experience a plus
- Ability to work overtime as required
- Looking for soft skills - willingness to learn, attention to detail, professionalism, retention of information.
- Basic Computer literacy, Reading Comprehension Retention.