At GATE, we are a company that values our employees and know the service they provide to give us a competitive advantage - join our team and let's work together! We are proud to support a family culture that GATE has cultivated since our founding in 1960. We are a diversified company, which operatesin multiple states and a variety of industries including retail gas and convenience stores, car washes, fleet and fuel services, real estate, hospitality, and construction. We are proud to offer continual growth from within and support our many team members that have grown into our current leaders.JOB SUMMARY: The GATE Store Food Service Associate ensures customer service is the first priority for GATE operations by providing a friendly and efficient experience for our guests by will performing routine food preparation and customer assistance. Collaborates with the Store Kitchen Manager and Store Manager to control store operations and inventory. Assists customers with finding products and provide customers with product information by assisting with food preparation as directed, operating food production equipment as required to complete tasks. Stocks the coolers and shelves. Ensures a high level of cleanliness and organization at the store. Performs minor maintenance and repairs on store equipment. Operates register to process cash and credit card payments.REQUIREMENTS:
- Must successfully complete a pre-employment drug screening and background check
- Must be able to work a flexible schedule, including weekends and holidays
- Must have the ability to speak, read, write, and comprehend the English language at a level sufficient
to communicate effectively with customers and team members
- Must be detail-oriented and have strong organizational skills
- Must be able to stand for extended periods of time
- Must be able to lift, carry, and move up to 50 pounds
- Must have the ability to perform repetitive movements over long periods of time.
- Must be able to bend, kneel, stoop, and reach (including overhead)
- Ability to successfully work in varying and extreme temperatures
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals for food service equipment
JOB KNOWLEDGE:Candidate must possess basic mathematic knowledge and be able to effectively follow all safety and sanitation guidelines and regulations to ensure quality food service. Candidate must have strong customer service skills and gain product knowledge through training to assist customers and to ensure their selection is properly stocked. Candidate will preferably have previous successful job experience in a convenience store, restaurant / fast food or related environment; and have knowledge of Food Safety. DUTIES AND FUNCTIONS
- Must be able to work a flexible schedule, including weekends, holidays, and split shifts Adherence to GATE attendance policy by working a flexible schedule including weekends and holidays.
- Arrive to work on time, consistently
- Follow GATE standards for uniform and appearance, upon entering the property, arrive in proper uniform, crisp, clean and in good repair
- Hair must be clean and cut in a becoming style; management has final approval
- Attend all required training, safety courses, office and departmental meetings
- Ensure GATE's customers are the first priority to guarantee customers continue to visit GATE stores.
- Provide positive interaction with customers by addressing inquiries and resolving complaints.
- Greet customers and assist customers with questions about products or services GATE offers.
- Ensure a friendly and efficient checkout experience for customers.
- Contribute to a positive and supportive team environment.
- Communicate accurately and positively to customers and other staff.
- Problem solving and de-escalation skills
- Reinforce/abide and may interact with Federal, State, Local law rules and regulations including company policy.
- Must have or obtain and maintain Food Safety Certification if 18 years of age or older
- Utilize organizational skills to continually provide customers with a clean and well-stocked store.
- Perform minor repair and maintenance of store food equipment
- Maintain a high level of cleanliness and organization of the facility, including cleaning restrooms, floors, windows, and storage rooms; sanitizing pumps; emptying trash cans; changing light bulbs; placing towels in dispensers; and changing paper and ink cartridges in the registers
- Prevents the spoilage of ingredients through proper storage in designated containers and in designated areas sometimes located in climate controlled store / walk-in coolers
- Ensures that appropriate actions are taken to resolve customer's problems and concerns.
- Ensure a friendly and efficient checkout experience for customers
- Operate the cash register and process customer payments. Handle cash, debit, and credit transactions. Compute and tend accurate change. Balance the cash drawer
- Operate all equipment in accordance with the duties assigned each day.
- Handle all payments following all GATE policies.
The above description reflects on the general details considered to describe the principle functions of the job. This is not a detailed description of all the work requirements that may be inherent in the job. The management reserves the right to alter the above requirements at any time.