Resource Logistics
Location: Mason,OH, USA
Date: 2024-11-17T11:35:47Z
Job Description:
Role :- Technical Onsite supportLocation :- Mason, OH 45040Rate :- $23/hr. on W2 (No Benefits)Skillset Minimum 1.5 yrs. hands on experience as deskside/Onsite support/local IT engineer Experience in Providing Hands & feet Support for Network and Datacentre Equipment's/DevicesCCNA or Equivalent experience / knowledge Strong Microsoft Operating System installation(Win 7 & Win10/11) and troubleshooting skills Strong experience in troubleshooting MS office (Outlook, Word, Excel, PowerPoint etc.) Strong desktop support knowledge including hardware, software, and networking conceptsPC / Laptop hardware repair experience. Ability to achieve Client Repair Certification Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds Basic understanding of Audio/Video equipment and conference room setup User account creation for Active Directory, Exchange Mailboxes, Distribution lists Remote desktop connectivity applications like SMS, Bomgar, Live Meeting, and Windows Native tools tool. Escalations Troubleshoot and assist end users with mobile device setup, activations, and performance issues. Handheld ,berry, Android & IOS support knowledge Strong Customer service skills Strong written and verbal communication skills Good Understanding of ITIL processes Hand on Experience on ITSM tools like Service NowSoft Skills- Excellent communication and conversation skills (Verbal and Written)- Good documentation skills- Good working knowledge of MS OFFICE (Including MS Project and Visio)- Should have a great customer handling skills- Able to handle unforeseen situations- High level of acceptance
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