Location: Pineville,LA, USA
Dealing with hardware and application support queries and issues reported to the
support desk and escalated to the Desktop Support Engineers
Use diagnostic tools to troubleshoot problems associated with network
Connectivity, and workstation hardware/software
Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
Installing Printer drivers, IP Printing/Cloud Printing
OneDrive Setup and migrations w/ OneNote Cloud Sharing
Attempt Data Recovery on failed systems
Troubleshoot Encryption issues
Troubleshoot Password issues
Windows troubleshooting, applying OS updates, encryption, and Office for employees using iPlanet and O365
Windows LAN / WAN connectivity troubleshooting
Ready and assist with video conferencing equipment
Networking Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
Take ownership and responsibility of queries, issues and problems assigned to
the Desktop Support Engineers
Escalate issues and involve experts wherever required in order to resolve issues
as quickly as possible.
Ability to maintain composure with challenging customers
Cell support tech setup/troubleshooting of cell phones (non mgmt. included)
Setup and troubleshoot