1st Line Service Desk Analyst
: Job Details :

Here at Sciensus a new opportunity has arisen for a 1st Line Service Desk Analyst to join us at our Burton office.Essentially you will act as first point of contact for all IT related queries and incidents resolving in person, over the phone or via remote support tools.You will have the ability to manage time efficiently and prioritise or escalate technical issues to ensure a prompt resolution in accordance to service level agreed timescales.Who are Sciensus and what do they do?Sciensus is a life sciences business specialising in patient access, engagement and insight solutions. We provide healthcare to patients with long-term conditions, rare diseases and cancer. For 30 years, we've supported patients to access the life-changing treatment they need, in the comfort and convenience of their own homes across the UK and Europe. Today, we combine our clinical experience from over 70 million patient interactions with the latest technology to help over 200,000 patients a year make the most of their medicine.So, using unparalleled insights, we connect with people powerfully and personally, focusing on their unique needs, empowering them to achieve their goals, and supporting them every step of the way.Why would I work at Sciensus … the benefits?We offer a fully comprehensive compensation package.We have three values that underpin all our actions, these are not just statements these make our culture.Equality, diversity and inclusion is embedded within our Values, processes and behaviours therefore fair treatment and inclusion is at the heart of the service we deliver to meet the needs of our diverse patients.This all sounds great - What key skills do I need to apply:* IITIL certification or working knowledge of.* Previous IT Service Desk and/or call centre experience preferable* Good analytical skills* Excellent communication skills and telephone manner* Experience supporting end user devices (desktop, laptop, printer, tablet, mobile phone)* Experience of working and supporting Microsoft technologies, software and operating systems such as D365, O365 Active Directory, Exchange, Windows 10, Azure, SCCM and IntuneWe actively promote equality for all, welcome applications from a wide range of candidates and select interviewees based on skills, qualifications, and experience.Sciensus takes equal opportunities and improving the working lives of our colleagues seriously, which could include flexible working. We also support with any reasonable adjustments required. Please talk to us during the application process to discuss any reasonable adjustments you may require.We are committed to achieving Net Zero and reducing our ecological footprint. We are constantly working on new initiatives, some of our more recent ones include working towards Level 2 in the Greener Pharmacy Toolkit and replacing many of our vans with lower CO2 emission models. For information on other projects and our wider approach to sustainability please click here#Nonlinical1...[more details]Location: BurtonRegion: CentralJob reference: REQ005311Basis: Full time