20007 - Technician IILocation - West Point, GAPURPOSE:The Technician II will analyze and monitor MES systems and equipment across the Automotive Manufacturing plant (KIA Georgia). Provide level 1 support in continuously supporting production at KIA Georgia and Glovis GGA.
ESSENTIAL FUNCTIONS:- Monitor and respond to problems with MES & Glovis GGA computer systems. This includes covering phone and radio calls from production and maintenance.
- Complete periodic checklists regarding MES & Glovis GGA computer systems.
- Promptly respond to and resolve issues and requests as they arise.
- Work with other Analysts and other MES team members to resolve issues.
- Escalate issues as per MES escalation standards
- Work in both a control room and on the plant floor.
- Work overtime as needed to support production as well as projects
- Reconfigure and replace computers, scanners, and printers as they fail.
- Attend some holidays and the summer shutdown period to perform preventative maintenance of computers and MES equipment throughout the plant.
- Assist customers with installations and modifications regarding MES systems. This includes: computer installation, scanner installation and computer repair.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
REQUIREMENTS:- High school graduate or equivalent
- 2+ years of IT experience.
- Strong computer troubleshooting, hardware, and software support
- Experience with Windows, Microsoft Word, Excel, Microsoft Office, Web Browsers, and taking phone calls
- Experience with building computers, imaging computers or installing Windows
- Must be able to think analytically
- Ability to follow written and verbal instructions.
- Ability to work well in a team environment.
- Ability to interact positively with internal and external customers.
- CompTIA A+ preferred
- Must be able to work shift rotation
Pay Range - $20.85 - 29.81 per hour.