Location: all cities,NY, USA
The Company:
Bloomberg ignites the power of information and technology to bring clarity to a sophisticated world. A global financial information and news leader that provides influential decision makers a critical edge by connecting them to a dynamic network of information, people and ideas. The company delivers data, news and analytics through innovative technology and provides real time financial information to more than 325,000 subscribers globally.
In a career at Bloomberg, you will play a vital role in making it all happen. You will be joining a team of solution-finders, with a real passion for providing superb customer service in a fast-paced environment. Exciting. Surprising. Purposeful. Life at Bloomberg is many things, but it is never dull. We are a truly global business with a truly diverse workforce. We pride ourselves on being open, inclusive and collaborative and in providing a work environment that encourages our employees to be their best.
Whats The Role?
Are you passionate about working in financial markets and by the prospect of providing technical support for the world's leading financial professionals? If so, join the Bloomberg Customer Support team, which is a key part of our User Support business.
As a Bloomberg Customer Support professional, you have two critical focus areas: to provide superb customer service to a broad range of clients, and ensure the fast and effective management of various client workflows and hardware/software issues.
You will be responsible for the installation of Bloomberg software, configuration of proprietary hardware such as keyboards or biometrics, and workflow support of terminal clients over the phone, email and via Bloomberg Instant Messaging. Moreover, as automation continues to grow in the industry, we are adapting to understand our clients technological needs. We tackle our clients software issues, and we understand how it relates to their workflows and asset-class needs. Working with critical information and highly sophisticated tools, we ensure the security of our clients accounts and data.
Secondly, you will connect with our clients, including CEOs and executive managers with access to proprietary data and information. We set-up, provide technical training to clients on the Bloomberg Terminal, and connect our clients to various internal teams depending on the Bloomberg products and platforms they subscribe to. You will work as part of our 500 strong distributed team, supporting our clients collectively in more than 15 languages.
Who you are:
You come to work with a purpose, understand the fast paced environment our clients work in, are curious and take pride in being customer service driven.
What's in it for you?
We provide all new hires an 9 week long training program, which covers aspects such as an introduction to Bloomberg products and services, our clients, a broader insight into global financial markets, general daily inquiries, product setup and hardware, and troubleshooting.