Job DescriptionPURPOSE OF POSITION: Coordinate day-to-day operational duties of Haggerty Logistics including general supervision and dispatch of drivers on daily route schedules.JOB/TASK FUNCTIONS:The following job/task functions have been identified as the core functions of this position. However, the supervisor or manager may assign additional duties associated with this position.
- Process disputes with carrier-bases and dispositions per Haggerty Logistics processes
- Directs preparation of claims against carrier responsible and corresponds with shipper or consignee to effect settlement.
- Process Haggerty Logistics vendor invoices to Accounting and Purchasing to ensure timely payment
- Monitors and maintains ETIME records for Haggerty Logistics associates, working with Operations Manager to obtain missing data
- Works with designated accounting associates to ensure freight invoices are paid per Haggerty Logistics timeline and process
- Follows-up on all questions regarding past due invoices, disputes, excess charges and provides solution
- Process SOS requests to move freight to/from Haggerty Logistics (service parts and/or slow-moving inventory). Works with Operations Manager and/or Dispatchers to schedule trucking, and processes all freight IB/OB of Haggerty Logistics. Follows Haggerty Logistics processes and timelines in all situations and utilizes proper QAD screens to complete product transfers
- Maintain polite customer (internal and external) and associate relations to facilitate any situation as necessary
- Coordinate and complete safety incident investigations - both related to OSHA-related incidents and DOT-related incidents
- Monitor bid boards (XPO, Active Aero, DAT Board) to book back hauls for drivers and locate loads for open drivers
- Recognize the job extends beyond the specific responsibilities detailed here.
Managerial: Is responsible for the overall direction, coordination, and evaluation of subordinate associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Required SkillsJOB QUALIFICATIONS:Required Skills
- Customer and associate relations
- Knowledge of customer websites
- Detailed/advanced knowledge of QAD Shipping/Receiving, Accounting, and Purchasing screens
- Detailed/advanced knowledge of ETIME
Required ExperienceCustomer Specific RequirementsThe requirements listed below are representative of the required customer knowledge, skill, and/or ability. •Familiarity with form TS-1016 Customer-Specific Requirements Listing for ISO/TS-16949•Ability to navigate customer websites for customer specific requirements, must maintain access to all portals to assist plants when assignedTechnical Skills: Ability to work with the following software packages or programs:•Microsoft Office at an advanced level •Effective email and electronic communication skills are required•Ability to effectively use internet websites for a variety of tasks, most notable Omnitracs, Qualcomm, and customer-specific websites relating to bid boards