Location: Rock Island,IL, USA
Job Description:
Reports To: Chief of Police
Overview: Provide dispatch services and additional support to College community. This position is part of a team that provides 24 hours per day, 7 days per week, 365 days per year coverage.
Hours: 32 hours per week. 2 days 3pm-11pm, 2 days 11pm to 7am
Job Duties:
* Answers calls received at the switchboard. Based on information provided by the caller, route calls to the appropriate party and/or dispatch security officers to respond.
* Monitors fire alarms, responding according to College policy and protocol. Monitors camera feeds and reacts to situations as necessary.
* Calls in facilities service personnel and other Augustana employees for emergency purposes or as instructed.
* Answers emergency calls and notifies appropriate internal and external parties as specified by College policy and protocol.
* Sends electronic notifications via E2 Campus system to alert campus community of safety concerns.
* Issues visitor and temporary parking passes. Check in contractors.
* Performs additional administrative support duties as requested.
Other duties as assigned
Requirements:
Education:
High School Diploma or GED required.
Experience & Skills:
* Excellent verbal and written communication skills and the ability to use Microsoft Office products to create written documents.
* Strong proficiency utilizing desktop PC's (Personal Computers)
* Ability to remain calm during emergency and stressful situations
* Ability to make decision with limited supervision and extreme time constraints.
* Ability to work with a diverse group of colleagues, students, and campus visitors.
* Ability to work efficiently with frequent interruptions.
Travel: None
Physical Requirements: Must be able to lift 25 pounds on a frequent basis Also required is the ability to see, listen, hear, speak, read, bend, stoop, and use a computer and telephone to accomplish work outcomes.
Additional Information:
Additional Requirements: This position requires a valid driver's license. Successful candidates must complete a criminal background check.
Note: This job description is subject to change and is not designed to be a comprehensive listing of activities, duties or responsibilities that are required by the employee.