Location: Florence,AL, USA
The Yogurt Mountain Shift Leader is responsible for providing each customer with the highest level of customer service and consistently focusing on the total guest experience.
* Greet all guests in a smiling, friendly manner, and provide a fast and friendly guest experience
* Provide a clean workplace which includes following various cleaning checklists and following appropriate health and safety standards
* Maintain a clean and stocked yogurt and seating area
* Assist other team members with shift duties and store procedures
* Must comply and ensure compliance of Food and Safety requirements
* Responsible for supervision of team members and checklist execution during assigned shifts
* Provide follow-up to the Yogurt Mountain Store Manager on Team Member performance
* Assists in training and development of new and existing Team Members
* Responsible for executing orders and inventories and receiving, as directed by the Yogurt Mountain Store Manager
* Responsible for all cash transactions
* Must be able to work a flexible schedule, up to 40 hours per week
Operational Responsibilities
* Maximize profits and customer service by operating the store in adherence with all Yogurt Mountain policies and procedures
* Monitor the quality of the products served, as well as the quality of customer service
* Maintain store standards to comply with policies, directives, and local Health Department codes
* Ensure that all customers are greeted, invited back, and satisfied with their purchases
* Maintain all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily
Qualifications and Education Requirements
* 18 years of age or older
* Positive background check
* Excellent leadership, supervisory, communication, and organizational skills
* Proven ability to train, develop and motivate associates
* Professional appearance
* Management experience in food service industry a plus
Physical and Environmental Requirements
* Standing for up to 8 - 10 hours
* Lifting up to 40 pounds with or without assistance
* Speaking, hearing, bending, reaching, stooping, climbing
* Ability to climb via step stool or ladder