Our client is looking for a Customer Success Manager with relevant experience to join our U.S. operations team. Reporting to the Program Manager, this role offers a great opportunity for a results-driven individual to thrive in a rapidly growing and niche market. The position focuses on managing a portfolio of customers, providing post-sales support, and proactively engaging with clients. This role offers significant autonomy and opportunities for growth within the organization. Responsibilities:
- Manage a portfolio of customers, providing proactive post-sales support and serving as the primary point of contact.
- Develop strong relationships with key stakeholders, understand their specific needs, and guide them to maximize the value of our products and solutions.
- Collaborate with the Sales Team to manage warranties and subscriptions.
- Monitor and report on customer metrics and KPIs, providing feedback for improvement.
- Proactively reach out to customers with feature updates and gather feedback.
- Identify and implement process improvements to enhance customer outreach and engagement.
- Communicate professionally with customers, both verbally and in writing, with a preference for those with customer-facing experience.
- Travel up to 25% of the year.
Must Have's:
- Bachelor's degree in a relevant technical discipline with 5 years of related experience, or an equivalent combination of education and experience.
- Comfortable working in a fast-paced environment and collaborating with a team to meet customer delivery deadlines.
- Experience in customer support is preferred.
- Previous experience in the Defense industry or similar fields is highly favorable.
Salary: $75, 000-$90,00 Location: Warrenton, VA
Benefits: Competitive Benefits Mission Box Solutions is an Equal Opportunity Employer. We value the benefits of diversity in our workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity and expression, national origin, disability, protected Veteran status, or any other attribute or protected characteristic by law. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for potential access to classified information. Accordingly, US Citizenship is required. Our strategic partner is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract of employment and are subject to change at the discretion of our strategic partner.