Salary: $16.54 - $22.33 Hourly Location : Tucson, AZ Job Type: Full Time Job Number: 2024-01752 Department: Pima Animal Care Center Division: PAC PACFRIENDSOFPAC Opening Date: 11/08/2024 Closing Date: 11/18/2024 11:59 PM Arizona FLSA: Non-Exempt Position DescriptionSalary Grade: 2Pay Range Hiring Range: $16.54 - $19.43 Per Hour Full Range: $16.54 - $22.33 Per Hour Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. Pima Animal Care Center is the open-admissions animal shelter for Tucson and Pima County, taking in around 20,000 pets each year and providing a full range of animal services covering a 9,000-square-mile area. The Animal Care Assistant I position is an administrative role assisting our Pet Resource and Licensing team. Our Pet Resource and Licensing team answers a high call volume by assisting customers on the phone, via email, and in person. This position is heavily customer service focused and helps problem-solve challenges local pet owners experience; including evictions, financial hardship, animal behavioral challenges, and owner surrenders. Though mainly administrative, this position will interact with both dogs and cats being surrendered to the shelter; and may assist the intake team with vaccines and kennel cleaning. APPLICATIONS WILL BE CONSIDERED INCOMPLETE WITHOUT COPY OF DIPLOMA OR GED. Duties/Responsibilities As defined under the Americans with Disabilities Act, this classification may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the department's need and will be communicated to the applicant or incumbent by the supervisor.
- Handles a high volume of live calls with members of the public while also monitoring and maintaining multiple voicemail inboxes;
- Responds to public and staff inquiries via phone or email and provides information to resolve problems in regards to pet ownership or various crisis situations;
- Maintains specialized databases, inputs and retrieves data while also keeping thorough records;
- Demonstrates exemplary customer service;
- Coordinates, schedules and manages appointments on behalf of community members needing to surrender their pet's to PACC;
- Coordinates and communicates program activities with other units within the department;
- Approves and distributes grant funding on behalf of qualifying applicants for services provided by partnered organizations or businesses;
- May act as program/department representative at community events providing various program resources and information to pet owner's facing hardships;
- May train new employees.
Minimum QualificationsA high school diploma or General Education Development (G.E.D.) certificate. Qualifying education and experience must be clearly documented in the Education and Work Experience sections of the application. Do not substitute a resume for your application or write see resume on your application. Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies, specifically addressing the required and preferred qualifications.):
Experience in customer service. Experience in a call center environment. Experience with data entry. Experience working, volunteering, or interning in an animal shelter, boarding facility, or other relevant animal care setting. Bilingual (English/Spanish). Selection Procedure: Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum/desired qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum/desired qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process. Supplemental Information Licenses and Certificates: Some positions require a valid Arizona Class D driver license at the time of application. Failure to maintain the required licensure shall be grounds for termination. Special Notice Items: Completion of a rabies vaccination cycle is required within two (2) months of hire. Medical inability to be immunized or previous immunization must be verified by the County Physician prior to employment. Recommended boosters are required for the duration of employment, unless medically excused or physiologically unable to develop immunity. The County requires pre-employment background checks. Successful candidates will receive a post-offer, pre-employment background screening to include verification of work history, education, and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County. Physical/Sensory Requirements: Post-job offer physical and drug screen.Constantly operates a computer and other office equipment and headset. Frequently remains in a stationary position. Works with shelter animals. Regular use of headset for phone calls. EEO Information: Pima County Government is an Equal Employment Opportunity employer. We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race, color, religion, national origin, age, disability, gender, sexual orientation, kinship, political interest, or any other characteristic protected by law. Pima County provides access to high-quality, affordable healthcare for eligible employees and has an award-winning wellness program. Our plan is designed to ensure a high level of coverage and financial protection. Read more about our benefits program by 01 Are you Bilingual (English/Spanish)?
Required Question