911 Dispatcher (Telecommunicator) with Outagamie County
: Job Details :

911 Dispatcher (Telecommunicator) with Outagamie CountyApplication Deadline: 2025-01-17Job Type: CountyJob Description:As part of the Outagamie County Sheriff's Office, the Telecommunicator is involved in all aspects of public safety in Outagamie County. Our mission is to work in partnership with our community and other public service agencies to protect and serve the citizens of Outagamie County. Our Communications Center is a fast-moving dynamic team where success is defined by public and responder safety. If you're passionate about public safety and helping those in emergencies, we need dedicated professionals to join us and make an impact in our community.This is a full-time position that works a 49-day schedule rotation: 5 on 3 off, 5 on 3 off, 5 on 3 off, 5 on 4 off, 4 on 4 off, 4 on 4 off in perpetuity. Weekends and holidays are required. Shifts are 10 hours long: 04:00-14:00, 08:00-18:00, 13:00-23:00, 18:00-04:00, 22:00-08:00. Shifts are picked once a year, with management assigning the shifts based on seniority. Outagamie County cannot guarantee a particular shift for any Telecommunicator or applicant.Key Responsibilities:The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.Answers 911 emergency phone calls, dispatching appropriate police, fire, medical, or other emergency units.Answers non-emergency calls, providing information to callers.Accesses computerized information, retrieving and analyzing data and providing it to staff.Maintains radio contact with law enforcement, fire, and ambulance units within Outagamie County.Operates the Time System and personal computer proficiently to obtain driver information, vehicle registration, warrants, etc.; properly interprets records; provides information to officers.Monitors alarm and weather systems, dispatching staff accordingly.Provides Emergency Medical Dispatch service to callers until emergency units arrive.Maintains and updates records, including all components of the 911 database.Reports necessary maintenance and operational needs to appropriate personnel, following department guidelines.Maintains regular and predictable attendance, works overtime/extra hours as required.Education/Certifications/Experience Requirements:High school diploma or GED equivalent.Valid Wisconsin driver's license.Required or Preferred Skills:Telecommunicator Certification course desired.Law, Fire, or EMS background desired.Any combination of education or experience that provides knowledge, skills, and abilities to perform duties.Knowledge of computer software applications.Ability to maintain composure and exercise good judgment in emergency situations.Demonstrated reliability in attendance and flexibility to work hours.Ability to work semi-independently and make sound decisions using good judgment.Ability to type accurately.Ability to multi-task in a fast-paced environment.Knowledge of the geographical area of Outagamie County and Fox Cities.Additional Information:Outagamie County offers benefit options and paid time off for team members that work 20+ or more hours per week. Learn more today by visiting: Outagamie HR.Application Link: Apply HereDeadline Note: Deadline is subject to change.#J-18808-Ljbffr