Salary: $25.36 - $27.89 HourlyLocation : Highland Village, TXJob Type: Full TimeJob Number: 00272Department: Police DepartmentOpening Date: 09/23/2024DescriptionBase Salary: $52,743.54Base Eligible Salary + Eligible Overtime + Max Certification Pay Eligible : $57,899.30
- Certification Pay Eligible up to $1,200 per year on receiving qualified certifications.
- 12 hour shifts which includes 3 day weekend every other weekend. (44/36 bi-weekly hours) 4 Hours of overtime = $3,955.76 per year. Actual overtime and schedule is not a guaranteed and depends upon several factors.
The City of Highland Village is looking for full-time Police and Fire 911 Dispatcher to join our city! The City of Highland Village is committed to ensuring the safety and well-being of its residents. We take pride in our motto, Make the Difference, and with our unique community policing practices and values-based policing model, we have created an atmosphere of safety and security unrivaled by any other law enforcement agencies. Our Emergency Services Department plays a critical role in this mission by providing prompt and effective emergency response services. As a 911 Dispatcher for the City of Highland Village, you will be an integral part of our Emergency Services team, responding to emergency calls and dispatching the appropriate resources. Your calm demeanor, excellent communication skills, and ability to multitask under pressure will be essential in providing life-saving assistance to our community members.We are excited to introduce our new support dog program, which aims to provide support to our dedicated first responders. The program involves a trained dog named Ollie, who will be present in the dispatch center to offer comfort, reduce stress, and enhance the overall well-being of our dispatchers.Job RequirementsKey Responsibilities:
- Answer emergency calls and gather vital information from callers.
- Dispatch appropriate emergency personnel, including police, fire, and medical services.
- Provide pre-arrival instructions to callers in critical situations.
- Maintain accurate records of calls, dispatches, and responses.
- Monitor and coordinate radio communications with field units.
- Collaborate with other dispatchers, emergency personnel, and agencies as needed.
- Support Dog - provide food/water, take him for walks, clean up after him, and most of all, allow him to provide support and love to you.
**Individuals are able to Opt-Out of the duty regarding caring for the support dog, Ollie, without providing reasons. .911 Police and Fire Dispatchers must:
- Be at least 18 years of age or older
- Have a High School Diploma or GED
- Have 1 year experience that demonstrates computer skills
- Must possess or be able to obtain Telecommunications Operator, CPR, Emergency Medical Dispatcher, and 911 Operator certifications.
Character Requirements:
- Be fingerprinted and undergo state, local and national criminal records check,
- Not be on court-ordered community supervision or probation for any criminal offense.
- Not have been convicted of a Class B misdemeanor or above within the last ten (10) years.
- Not have been convicted of any prior felonies.
- Be of good moral character.
- Be able to pass a thorough, comprehensive background investigation and interview.
- Be a high school graduate or equivalent or have twelve (12) semester hours credit from an accredited college or university.
- Must pass state medical, mental, polygraph and drug testing requirements.
- Not have been discharged from any military service under less than honorable conditions.
- Have an insurable driving record according to the city's insurance policy.
- Not have been convicted of more than five (5) moving violations within the past three (3) years.
- Have no prior DWI convictions.
- Not have left employment with any agency under less than honorable conditions.
- Be truthful in responses in their application and personal history statement. Any false statement made by the applicant shall be grounds for immediate rejection or termination if discovered after date of hire.
Benefits
- Great work schedule! 12 hour shifts which includes 3 day weekend every other weekend. (44/36 bi-weekly hours)
- The schedule includes an incorporated overtime component. Actual overtime and schedule is not a guaranteed and depends upon several factors.
- Excellent equipment and paid training
- Certification pay of up to $1,200 per year
- Up to $1,000 per year tuition reimbursement
- Health, Dental, vision, life, long term disability starting at $0.00 per month.
- Free telemedicine benefits including general medical, mental health, dermatology, neck & back care, & expert medical.
- 2 to 1 City Matching Retirement plan (employee contributes 7% & the City contributions 14% after 5 years vesting). Full time employees do not pay into Social Security.
- 2% City Matching 457 retirement account after 6 months employment
- 2 weeks' Vacation & 2 weeks' Sick leave accruals following introductory period
- 13 total paid holidays consisting of ten city holidays, one birthday holiday and two personal holidays.
* Certification Pay is dependent on completed qualified training. Please contact Human Resources for the list of qualified training courses. Click here to view the full job descriptionHighland Village, Texas is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Highland Village, Texas will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with Human Resources.The following benefits are currently in effect for regular status full-time employees. Note: The City reserves the right to add, delete, or modify these benefits at any time, with or without notice.Certification Most positions are eligible for additional pay for certifications that are above and beyond the requirements of the position. Pay depends on the certifications and typically do not exceed $100 per month. Deferred CompensationSupplemental retirement savings plans are available via payroll deduction and are tax deferred. After six months of employment, the City will match up to 2% of your annual salary in contributions.Employee Assistance Program (EAP)The Employee Assistance Program offers information and resources that can help you identify and resolve problems affecting emotional and physical health and other personal matters, including financial and legal assistance. This free hotline is staffed by a team of Masters-level counselors and nurses who can assist with a wide range of problems. Flexible Spending/Dependent CareEmployees have the option to utilize City sponsored flexible spending accounts permitted under the IRS code to pay for various medical, dental, vision, or dependent care costs on a pre-tax basis.Health InsuranceWe provide group health coverage through BlueCross BlueShield (BCBS). Employees can choose from two available plans: a traditional PPO Plan or a High Deductible Plan with a Health Savings Account (HSA) attached. The City pays 80% - 100% of the insurance premium for employee only or employee plus family coverage. Funds in a Health Savings Account roll over from year to year, and can be used during retirement to pay for medical related expenses and some premiums (IRS Publication 969). Options for dependent coverage are available. Holidays and LeaveFull time employees are provided 11 paid holidays, plus your birthday and two personal days. Holidays included are New Year's, Dr. Martin Luther King, Jr. Birthday, Good Friday (Friday before Easter), Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, and Christmas Day. Life InsuranceFull time employees are provided with $50,000 Life Insurance and $50,000 Accidental Death and Dismemberment (AD&D) Insurance. Additional Life Insurance can be purchased by the employee through payroll deduction.Long Term Disability InsuranceFull time employees are provided with Long Term Disability Insurance, which provides income of 60% of the employees salary up to age 65 if disabled, and after a 180 day (six month) waiting period. See Human Resources for more information.Longevity PayOnce a year, full time employees who are employed with the City for two or more years will receive longevity pay for every month of full time service. Longevity pay is calculated as follows:
- Two - four years at $4/month
- Five - nine years at $6/month
- Ten or more years at $7.50/month
RetirementEligible employees are members of the Texas Municipal Retirement System (TMRS). Retirement contributions are deducted at 7% from employee pay checks per pay period. Employees are vested after five years of service credit, with a two-to-one City match upon retirement. There is an additional Term Life Insurance benefit provided through TMRS equal to 1x your annual salary as an active employee. The City does NOT pay into the Federal Social Security System. Retirement Health Savings (RHS)This benefit is offered to full time City employees who have served 10 years or more in the Public Sector. The RHS account will enable you to have some tax-free savings dedicated to paying for future healthcare and insurance costs when you separate from service. Depending on the years of service you have, the City will put $500 - $1,500 into this account per year. The employees contributions is their sick and vacation at separation. This allows the employee to potentially retire early and still be able to pay for insurance coverage or medical bills. Telemedicine - HealthiestYou by TeladocEmployees and their family are eligible for unlimited free telemedicine. Services included are:
- General Medical - 24/7/365 access to our doctors via phone or video. The doctors can diagnose and offer treatment, including prescriptions if medically necessary.
- Mental Health myStrength Complete - myStrength is a flexible and comprehensive digital program with proven tools and dedicated support for stress, depression, sleep and more-all tailored to your unique needs. Unlimited scheduled phone/video sessions with a mental health provider: therapist, counselor psychiatrist etc. Recommended activities and content. Explore skill building tools and resources based on your ongoing needs and preferences.
- Dermatology - Take 3 pictures of a skin condition and receive a diagnosis and treatment plan through the app's message center within 48 hours.
- Neck and Back Care - With the help of a certified health coach, a member will be given a personalized video-based exercise and stretching regimen to help alleviate both back and neck pain.
- Expert Medical Services - Receive an expert second opinion on a major diagnosis and get all your medical records in one place.
- Nutrition - Members work directly with registered dietitians who assess their clinical nutrition needs and develop personalized programs including custom meal plans and shopping guides.?
Tuition Reimbursement Full time employees who complete six months of service with the City may be reimbursed up to $1,000 per calendar year for approved college courses. Prior approvals from Supervisors and Department Heads are required to receive reimbursement.Wellness ProgramsFull time employees who participate in the City of Highland Village Wellness Program qualify for a $25/month discount on health insurance premiums, which equals $300 in annual savings. The City reserves the right to add, delete, or modify these benefits at any time, with or without notice. Benefits are currently in effect for full time status employees only.01 Licensing requirements mandate that 911 Dispatchers areU.S. citizens. Are you a U.S. Citizen?
02 What is the highest level of formal education you have attained?
- GED
- High School Diploma
- Some College
- Associates Degree
- Bachelors Degree
- Masters Degree
- PHD
03 Are you TCOLE certified or in the process of becoming TCOLE certified? If yes, what is your date of expected date of receiving certification? 04 Are you able to work a rotating schedule which includes days, evenings, nights, weekends and holidays?
05 One of the requirements of this position is to pass a extensive and thorough investigation of employment and background history. Do you understand this with be a comprehensive evaluation process?
06 Have you ever been charged or convicted of a crime (excluding minor traffic violations)? If yes, please specify. If no, enter N/A. 07 Have you ever been fired or asked to resign from a job? If yes, please explain. If no, please enter N/A. 08 Have you ever been a party in a civil lawsuit (sued or been sued)? If so, please explain. If no, enter N/A. 09 Have you ever illegally smoked or experimented with marijuana?
10 Other than marijuana, have you ever illegally tried or used any drug? If so, please specify. If no, enter N/A. 11 For applicants with prior law enforcement experience, have you ever been the subject of a sustained internal affairs investigation? If yes, please explain. If no, enter N/A. 12 Do you have other applications pending with another law enforcement agency? If yes, please list which agencies. If no, enter N/A. 13 For applicants with prior law enforcement experience, have you ever received disciplinary actions above a written reprimand? If yes, please explain. If no, enter N/A. 14 Are you able to multi-task in a fast pace environment, as well as, have the ability to work in a confined area for 8 + hours and remain seated for extended periods of time?
15 Do you have experience in answering a high volume of calls and dealing with the public in some fashion? If yes, please explain the situation and length of time in this capacity. If no, enter N/A. 16 Describe what a perfect work environment looks like and what your contribution would be to make it that happen. Required Question