Salary : $44,636.80 - $46,904.00 Annually Location : Great Falls, MT Job Type: Regular Full Time Job Number: 24-00119 Department: Police Division: Dispatch Opening Date: 10/04/2024 Closing Date: Continuous Union Classification: MFPE Union Nature of Work Responsible for receiving requests for information, non-emergency and/or emergency assistance from the general public, law enforcement, fire and medical personnel. Work is performed under the general direction of the Emergency Services Supervisor or Communications Center Manager Essential Functions of Work
- Monitor and dispatch appropriate law enforcement, fire and medical personnel to calls for service that involve life threatening or other emergency and non-emergency situations.
- Monitor radio traffic on multiple frequencies for law enforcement, fire and medical personnel as well as being able to communicate with other city, county, state and federal agencies on mutual aid radio frequencies.
- Operate and maintain proficiency in multiple computer systems and programs.
- Using established medical protocols and procedures determine the level of response on all requests for medical assistance - emergency and non-emergency along with providing life saving instructions to 9-1-1 callers.
- Work with distraught callers to determine location and nature of emergency, or threat to life, limb or property.
- Prepare various records and reports in order to properly document shift activities.
- Provide information to law enforcement personnel by accessing computerized information regarding criminal histories, active warrants, vehicle registration, driver's license status and similar information.
Education and Experience
- High School diploma or equivalent.
- Six months of experience as a public safety dispatcher (desired, not required
Requirements of Work
- Ability to learn and retain a substantial knowledge of law enforcement, fire and medical dispatch policies and procedures.
- Ability to learn and retain an extensive knowledge of the geographic area served.
- Ability to learn and retain a substantial knowledge of radio operations, repeater locations, paging systems, aural brevity codes and FCC rules and regulations.
- Willing to attend on and off site training programs as a part of continuing education, may require some travel.
- Ability to establish and maintain effective working relationships with other employees, supervisors, law enforcement, fire and medical personnel and the general public.
- Flexibility and ability to work different shifts, overtime, and be subject to call in as required.
Full-time Employee Benefits The City of Great Falls offers a complete benefits package to our full-time employee including medical, dental, and vision insurance, retirement/pensions, paid holidays, vacation and sick leave. The City offers life and long term disability insurance to all full-time non-union employees. Union employees receive longevity pay. Optional plans are available for employees, flexible spending account, and 457 deferred compensation accounts. To learn more details, visit our