Salary : $54,264.00 - $72,719.00 AnnuallyLocation : Lewisville, TXJob Type: Full-TimeJob Number: FY2425-00051Department: Police DepartmentOpening Date: 12/12/2024Closing Date: ContinuousFLSA: Non-ExemptPosition SummaryWelcome to Lewisville! We're excited to receive your application and explore how you can contribute to our vibrant community. We are taking applications right now. We are offering a Hiring Incentive for: $2,500.00Operates radio, telephone and related communications equipment to receive and relay information; prioritizes and assigns appropriate resources for emergency and non-emergency service calls for assigned area of responsibility. Maintains logs and records of all activity as required. Provides support information to police officers, fire units, the general public and other public safety agencies as required.
The City of Lewisville offers , including but not limited to:- Paid vacation
- Paid sick leave
- 11 paid holidays per year
- Texas Municipal Retirement System (7% with a 2:1 match)
- Deferred compensation plan with City match
- Medical, Dental, and Vision Insurance
- Employer paid life, accidental death, and dismemberment insurance
- Bilingual pay - (Spanish, Burmese and Korean only)
Essential Functions
- Answers telephone requests and/or radio calls for service. Assesses the nature of the request, prioritizes requests/public safety needs and assigns/alerts appropriate resources.
- Operates automated data systems to retrieve information from local, state and federal data centers.
- Maintains logs and records all requests for service as required for assigned area of responsibility.
- Monitors status and locations of all emergency response equipment and building security systems; determines readiness to respond to additional calls.
- Requests additional resources and mutual aid from other agencies, cities, sources, etc., as needed.
- Maintains and updates logs and other information such as street index, motor vehicle repossession log, emergency resources files, etc., as required for assigned area of responsibility.
- Performs all other related duties as assigned.
Position QualificationsEducationHigh School Diploma or GEDExperience1 year experience in a position with high public contact requiring decision making and problem solving under stressful conditions.REQUIRED SKILLS & ABILITIESAbility to:
- Ability to accept responsibility and account for his/her actions.
- Ability to follow instructions, safety practices and standard operating procedures in performing assigned tasks.
- Ability to be punctual and attend work regularly
- Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
- Ability to perform work accurately and thoroughly.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to learn and comply with Standard Operating Procedures, departmental policies and procedures.
- Ability to communicate effectively with a wide variety of people under stressful conditions.
- Ability to react quickly, calmly, and with good judgment in emergency situations.
- Ability to speak clearly and understand telephone transmissions.
- Ability to coordinate a number of activities at the same time under intense stress.
- Ability to read and interpret color data displays on terminal screens and printouts.
- Ability to work a variety of shifts as assigned, including days, evenings, nights, weekends, and holidays.
- Ability to hear and comprehend simultaneous Radio voice transmissions.
- Ability to work a rotating shift: Monday through Sunday (6:30 a.m. - 3 p.m., 2:30 - 11 p. m., 10:30 p. m. - 7 a.m.) w/varied days off
Skills
- Skill in use of personal computer including Microsoft Office, Open Office or similar word processing programs, e-mail and the Internet
Preferences
- Bi-lingual in Spanish, Burmese or Korean preferred.
- Experience working a shift schedule (nights, weekends, holidays) preferred.
- Experience working in a dispatch or call center environment preferred.
Other Requirements:
- Must be at least 18 years of age.
- Must be a US Citizen as required by TCOLE.
- Must pass background checks including Fingerprint check, polygraph & psychological exam.
- Must submit to and pass a pre-employment drug test and hearing test.
- Must submit to and pass Denco 911 CritiCall test. Preference may be given to candidates who have previously taken and passed the CritiCall test.
- Must complete training requirements for a telecommunicator as required by TCOLE (Sec. 6, Ch. 546, Art 4413 (29aa), Vernon's TX Civil Statues) within one year from date of hiring.
- Must complete Emergency Medical Dispatcher Certification within one year from date of hiring.
Work Hours Currently they are on a 12 hour shifts. Everyone works a six hour shift on Wednesday. Dayshift either works 7am to 7pm on Sun/Mon/Tues or 7am to 7pm Thurs/Fri/Sat.Night shift is the same: 7pm to 7am Sunday/Mon/Tues or Thurs/Friday/Sat A ShiftSunday/Monday/Tuesday 7am-7pmWednesday 7am-1pmB ShiftThursday/Friday/Saturday 7am-7pmWednesday 1pm-7pmC ShiftSunday/Monday/Tuesday 7pm-7amWednesday 7pm-1amD ShiftThursday/Friday/Saturday 7pm-7amWednesday 1am-7amExperience job stability and attractive benefits by pursuing a full-time career in municipal government with the City of Lewisville.
- TMRS - Employees are required to contribute 7% of their salary, the City will match 2:1
- 457(b) Deferred Compensation Plan - if employees contribute a minimum of 4%, the City will contribute 3.76% to a 401(a) Plan in the employee's name (vested after 5 years of service)
- Medical Coverage (includes Prescription Drugs) - 2 medical plans through CIGNA, including an HSA
- Dental Coverage through CIGNA
- Vision Coverage through Superior Vision
- Employee Assistance Program
- Flexible Spending Accounts (Medical and Dependent Care FSA's)
- Pre-tax Premium Deductions
- Life Insurance equal to four times annual salary
- Accidental Death and Dismemberment Insurance equal to three times annual salary
- Voluntary Dependent Life Insurance
- Long-Term Disability Insurance
- Voluntary Accident, Hospital, and Critical Illness Coverage
- 10 days of vacation per year for years 1-4, 15 days of vacation per year for years 5-9, and 20 days of vacation per year for 10+ years of service.
- 15 sick days per year
- 11 paid holidays per year
- 8 Hours of Paid Volunteer Time Off per year through our VTO Program
- 15 days paid military leave per year
- Extended military pay if called to active duty
- Workers' Compensation
- Near-site Wellness Center
- Wellness Incentive Program
- Employee membership discount to Thrive, LELLA, and Lake Park
- Employee recognition programs and events throughout the year
Explore our employee benefit page by clicking the link here: 01 Do you have a high school diploma or GED?
02 Are you 18 years of age or older?
03 Are you a citizen of the United States of America?
04 Have you ever been convicted in any court of law for an offense involving family violence as defined under Chapter 71, Texas Family Code?
05 Have you used marijuana within the past year?
06 Have you ever been PERMANENTLY rejected from the Lewisville Police Department hiring process?
07 Have you used any other illegal drug within the past 10 years?
08 Have you been convicted of or pled guilty to a Class B Misdemeanor in the past 10 years?
09 Have you ever been convicted of or pled guilty to a Felony or Class A Misdemeanor?
Required Question