911 Telecommunicator/ Emergency Call Taker/ Dispatcher
: Job Details :

911 Telecommunicator/ Emergency Call Taker/ DispatcherStatus: OpenCounty: ArkansasDepartment: Communications CenterType: Non-exempt (hourly)Pafford EMS is accepting applications for entry level call takers at our state of the art, Hope, Arkansas 911 communications center. The 15 position communications center processes 911 and non-emergency requests for Emergency Medical Services from our coverage area which spans multiple states. The center provides dispatch and support services to the fleet of Pafford EMS ground and air ambulances on a 24 hour basis, 365 days per year. Applicants must be professional, mature, team oriented, and customer service driven. Pafford EMS will provide all necessary training for entry level applicants. This is truly an exciting job opportunity, where no two days are the same and the staff enjoys the ability to help others in their greatest time of need.Salary Range: $10.00 to $14.00 HourlyReports to: Director of CommunicationsResponsibilities:Answer 9-1-1, emergency and non-emergency calls from the public, hospitals/health care providers, and from other public safety agencies.Monitor multiple computer screens, while efficiently gathering, prioritizing, and documenting caller information.Provide callers with the appropriate pre-arrival instructions in accordance with protocol and procedure and dispatch emergency medical (EMS) services to the caller.All Telecommunicators may be assigned to perform various duties for an entire shift on a rotating schedule, as necessary for the operation of the communications center.Operate Computer Aided Dispatch (CAD), two-way radio, and other sophisticated communications equipment systems.Perform related duties as assigned.Minimum Qualifications:Education: High school graduation or equivalent.Experience: Two years of work or volunteer experience, where public contact via telephone, computer use and data entry were part of the responsibilities; or a college degree can substitute for the two years of work experience.Desirable Qualifications:Work experience preferably in a customer service or public relations environment.Ability to speak and understand English for effective communication with callers; ability to speak a foreign language is a bonus.An outgoing, positive personality and professional work ethic is essential.The desire and willingness to be part of a team.Additional Requirements:Candidates who receive contingent employment offers will be required to pass, prior to the start of training, a criminal background check, drug screening, nicotine screening, physical, and entry level competency exam. This position is a nicotine and drug free work environment. Due to the serious nature of this position, employees receive frequent nicotine, alcohol, and drug tests.Work Environment:Incumbents function in a stressful environment and work eight and twelve hour shifts during nights, weekends, and holidays. Telecommunicators can be required to work mandatory overtime. Decisions must be made quickly with little margin of error and consequences are usually seen immediately.Contact Information:If you have any questions please email tworthey@.#J-18808-Ljbffr