Salary: See Position Description Location : Waco, TX Job Type: Full Time Job Number: 2024-01284 Department: POLICE Division: 911 Communications Opening Date: 09/27/2024 Closing Date: 10/14/2024 8:00 AM Central SummaryMinimum Starting Salary depending on qualifications: $23.87 per hour with up to one year of customer service experience and no dispatch experience $24.98 per hour with one year of dispatch experience and TCOLE certification $26.48 per hour with three or more years of dispatch experience and TCOLE certificationPLUS A Hiring & Retention Incentive of $6,000 for NEW Full-Time Employees to be paid in three installments WHY WORK FOR WACO:
- Meaningful and challenging work
- Make a difference and improve communities
- Competitive Salary and Benefits
- Full Range of Benefits, including Health, Dental, Vision, Disability and Life Insurance
- Mandatory TMRS Retirement Plan with a 2:1 City Match
- Education Assistance Program
- Paid Parental Leave
- Employee Assistance
- Longevity Pay
- And More!
Chance to do work you are passionate about Job Security Desire to give back THE CITY OF WACO SEEKS:A 911 Telecommunicator who works well under pressure, stays calm in stressful situations, and can communicate clearly with emergency responders and citizens. Our ideal candidate has integrity, a willingness to learn, and wants to help others. If this is you, APPLY NOW! MINIMUM QUALIFICATIONS: Required:
- High School Diploma or GED equivalent.
- Must complete Police Department Background Packet
- Must be able to pass a Criminal Justice Information Services (CJIS) background screening.
- Must be able to pass a polygraph.
- Must be able to pass a psychological exam.
Preferred:
- Customer service or computer experience
- Valid Texas Driver's License
Required Certifications:
- A variety of technical training and certifications are required including:
- CPR Certified within one year of hire.
- Basic Telecommunicator License from Texas Commission on Law Enforcement (TCOLE) within one year of hire.
- National/Texas Crime Information Centers (NCIC/TCIC) and Texas Law Enforcement Telecommunications System (TLETS) within six months from date of hire.
- Depending on the needs of the City, additional licenses and certifications may be required.
Must be available to work varying shifts, including but not limited to Nights, Weekends, Holidays, and Overtime
- HOURS: Workdays & Hours: Rotating Shifts & Off Days*
- Off days subject to change. Will rotate shifts during training.
- 6:30am - 2:30pm
- 2:30pm - 10:30pm
- 10:30pm - 06:30am
- Or as Assigned
MUST BE AVAILABLE TO WORK ANY OF THESE SHIFTS. YOU WILL NOT HAVE A PREFERENCE IN PICKING YOUR SHIFT All positions in the City of Waco Police Communications Department are designated as Essential (First Responder) Employees and will require you to work long hours in emergency or disaster stations that may require you to be away from your home and/or family for extended periods of time. Additional Requirements: ALL APPLICANTS Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances where required. Applicant must meet CJIS requirements related to system access. By applying for this job, you are subject to a state and national criminal history check of the following:
- Felony Convictions
- Felony Deferred Adjudication
- Class A & B Misdemeanor Convictions
- Class A & B Misdemeanor Deferred Adjudication
- Any open arrest for any Criminal Offense (Felony or Misdemeanor)
- Any Family Violence Convictions
State mandated eligibility for this position requires the applicant to be:
- A United States Citizen
- Possess an Honorable Discharge from branch of Military in which applicant served, if applicable.
- Submit to a background investigation as required by state law.
- Provide truthful and accurate information at all times during the application process. Any dishonesty found during the application process will result in an automatic disqualification and deem applicant permanently unsuitable for hire at any other time.
- A full list of requirements can be found on
Position Overview: Under basic supervision, answers emergency and non-emergency calls for service; takes information from callers and enters information into computer database; including dispatching units for both the City of Waco and McLennan County residents. Provides assistance and information to Waco Police Department (WPD) & McLennan County Sheriff's Office (MCSO) emergency services agencies and general public. The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds. To learn more about the benefits offered, visit our Benefits page. Why Work For Waco:
- Meaningful and challenging work
- Make a difference and improve communities
- Competitive Salary and Benefits
- Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
- Mandatory TMRS Retirement Plan with a 2:1 City Match
- Education Assistance Program
- Paid Parental Leave
- Employee Assistance
- Longevity Pay
- And More!
Chance to do work you are passionate about Job Security Desire to give back 01 Do you have a High School Diploma or GED?
02 This position requires employees to work various shifts including days, evenings, nights, weekends and holidays.
- I have read and understand the above statement.
03 If hired, you will be required to report to your shift regardless of inclement weather. The hiring department has a very strict attendance and tardiness policy.
- I have read and understand the above statement.
04 Please understand that this position does not have a set schedule. This position requires that you be flexible and work various days and hours that will include days, evenings, and nights based on the department needs. Are you willing and able to meet this job requirement?
05 Shift assignments and days off may rotate and vary to meet the needs of a 24-hour/7 days a week operation within an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Are you able to work varied shifts including, days, nights, weekends, holidays and work the schedule as required?
06 This position requires rotating on call and extended hours, as well as being called in with minimum notice. Are you willing and able to adhere to this requirement, and work extended hours as necessary?
07 This position requires shift work and extended shifts with overtime with minimum notice. Are you willing and able to adhere to that requirement and work 12-16-hour shifts if needed?
08 Employment at the City of Waco Police Department requires that you pass a criminal background check and maintain federally mandated security clearances. Are you able to meet this requirement?
09 ACCEPTANCE OF WORKING CONDITIONS OF EMPLOYMENT: The following yes or no questions reflect conditions of employment, which all 911 Telecommunicators must accept. If you cannot answer yes to all questions, you cannot be further considered for this position. All positions as a 911 Telecommunicator are Essential (First Responder) Employees. Are you able to work long hours in emergency or disaster situations that may require you to be away from your home and/or family for extended periods of time?
10 I AM ABLE TO HANDLE HIGHLY STRESSFUL SITUATIONS. A 911 Telecommunicators job can be emotionally stressful. In order to be successful as a 911 Telecommunicator, employees must be able to hear Emergency/Traumatic type problems and remain focused and be able to perform their duties competently and calmly. They must have coping skills and be able process the trauma they may have been exposed to, and still maintain a positive and healthy work attitude. Are you able to do this?
11 I AM WILLING TO TAKE A DRUG TEST AND UNDERGO A POLYGRAPH AND PSYCHOLOGICAL SCREENING. Due to life and death situations that can happen with calls taken by 911 Telecommunicators, it is critical that candidates are reliable, clear thinking and capable of performing the necessary tasks asked of them.
Required Question