988 Call Center Counselor II (PT)
: Job Details :


988 Call Center Counselor II (PT)

State of South Carolina

Location: Charleston,SC, USA

Date: 2024-11-14T20:38:20Z

Job Description:
Salary: $38,985.00 - $72,134.00 Annually Location : Charleston County, SC Job Type: Temporary - Part-Time Job Number: 167472 Agency: Department of Mental Health-MHC Charleston-Dorchester Opening Date: 07/31/2024 Closing Date: 1/10/2025 11:59 PM Eastern Class Code:: GA35 Position Number:: 60003b988 Normal Work Schedule:: Other Normal Work Schedule (Other):: Work Schedule will be discussed during interview. Pay Band: Band 5 Opening Date: 07/31/2024 EEO Statement: Equal Opportunity Employer Agency Specific Application Procedures:: You must apply on-line at www.careers.sc.gov. Follow the status of your application on-line. Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions. Job Responsibilities With our Agency's mission to support the recovery of people with mental illnesses, we provide a complete array of medical and support services for children, adults, and families throughout South Carolina. This position is located at the Department of Mental Health, Charleston Dorchester Center, 2125 Charlie Hall Blvd, Charleston, SC 29414.
  • Under the team leader, this clinician will be responsible for answering incoming crisis calls and providing telephonic crisis intervention services, screening and consultation in a culturally competent manner as the backup for 988 Lifeline.
  • Provides a quality response in a culturally competent manner to callers of the 988 Lifeline.
  • Identifies concerns with mental illness, developmental disabilities and/or substance use and refers to the appropriate resources. Utilize assessment information and community resources to provide information and or/linkage and referral to services.
Minimum and Additional RequirementsState Minimum Requirements: A bachelor's degree in guidance, counseling, or the social sciences and professional experience in human services or social services programs. Note:If any Agency Requirements are listed above, applicants must also meet those requirements to be considered for the position. Preferred Qualifications Ability to multi task and work as a team in a call center which may include triaging, de-escalating, and safetly planning. Able to make suggestions with management to improve communication, collaboration, and procedures in support of the emergency services continuum of care. Ability to remain calm in adverse situations Additional Comments
  • If any of the essential job duties fall below the Meets level, at any time during the rating period the disciplinary process may be initiated.
The South Carolina Department of Mental Health is an Equal Employment Opportunity Agency. We provide affirmative action and equal opportunity in employment for all qualified persons regardless of race, color, sex - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability. South Carolina is making our Veterans a priority for employment in state agencies and institutions. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Please account for any and all gaps of employment in your application. A resume will not be accepted in lieu of application completion nor reviewed to determine if an applicant has met the qualifications for the position. The South Carolina Department of Mental Health offers an exceptional benefits package for FTE positions that includes:
  • Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
  • 15 days annual (vacation) leave accrual per year
  • 15 days sick leave per year
  • 13 paid holidays
  • Paid Parental Leave
  • State Retirement Plan and Deferred Compensation Programs
Benefits for State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available. 01 Have you ever been employed by the SC Department of Mental Health?
  • Yes
  • No
02 If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application.PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED.Please indicate your understanding to this statement by checking the box below.
  • Checking this box indicates my understanding to the above referenced statement.
03 Have you ever held a permanent (full-time equivalent) position with a SC state agency and/or been an employee of a SC school district?
  • Yes
  • No
04 Did you graduate with at least a bachelor's degree from an accredited college/university?
  • Yes
  • No
05 For the Department of Mental Health, have you been denied a professional license, or had a professional license revoked or limited by, and/or had any discipline or sanction imposed on you or your practice by a professional licensing board or body?
  • Yes
  • No
06 If you answered Yes to the question above, please provide a statement explaining the facts, name of the professional licensing board or body, any action taken by the board or body and your current status with that board or body. 07 How did you hear about our vacancy?
  • SC State jobs portal/careers.sc.gov
  • Simply Hired
  • Indeed
  • College/Alumni Career Services Center
  • Friend/Relative
  • Referral from current DMH Employee
  • Other (commercials, billboards, emails, ads, etc.) - Please specify.
08 If you answered Referral from current DMH Employee for question above, please list name below: 09 If you answered Other for question 7 above, please indicate from where below: 10 Please indicate your salary requirements (please be specific and not put negotiable or open ). Required Question
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