Location: Salem,OR, USA
Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. We are a mission focused organization providing compassionate and professional medical, dental, psychiatry, mental health, and wraparound services for those in our community who need it most - uninsured individuals, families, the homeless, and migrant workers. As a Community Health Center we value a culture of equity, diverse perspectives, and life experiences. Our organization embraces innovation, collaboration, and work-life harmony.
988 Crisis Chat Text Supervisor
The Hotline Department hiring a supervisor to oversee its newest program addition, 988 Crisis Chat Text Program.
JOB STATUS: Full-time, 40 hrs. per week, Monday - Friday
YOUR ROLE:
988 Crisis Chat Text Program provides emotional support, risk assessment, safety planning, and resources to all contacts. This position is responsible for the overall operation of the program. As the 988 Crisis Chat Text Supervisor you are responsible to monitor all crisis change and text interaction for quality and provide in-the moment support to crisis counselors.
SPECIFIC DUTIES:
* Monitors Crisis Chat and Text interactions and ensures appropriate intervention for a variety of chat and text visitors. Ensures clinical and operational quality standards are maintained with each interaction. Provides in-the-moment support to Crisis Interventions Specialists.
* Makes determination when in person response or active rescue is required for chat or text visitors at imminent risk or a suicide attempt in progress. Coordinates with mobile crisis teams, 911 dispatchers, and/or emergency responders when needed.
* Manages queues and transfers interactions between Crisis Intervention Specialists as needed based on acuity and presentation of the visitor and/or Crisis Intervention Specialist skill level.
* Ensures thorough risk assessment, safety planning, de-escalation, follow-up, and positive rapport-building take place in every interaction. Provides supportive feedback, training and coaching to staff taking interactions where needed. Responds promptly to staff requests for support.
* Initiates debriefs with Crisis Intervention Specialists after they have completed an interaction.
QUALIFICATIONS:
* Bachelor's degree in social work, counseling, psychology, or other behavioral health field required.
* Two years' experience working with individuals in crisis preferred.
* Knowledge of crisis intervention, suicide prevention, and multicultural issues.
* Excellent verbal, written and typing skills.
* Telephone assessment or help line experience preferred.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you are interested in applying, we encourage you to think broadly about your background and qualifications for the role.
SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.
* Competitive Salary
* Full Comprehensive Health Plans: Medical with two plan options
* Dental & Vision options
* Flex Spending Account
* Group Life: Short-Term & Long-Term Disability 100% paid by employer
* 403(b) retirement plan with 3% employer match
* PTO - 10 hours a month for FT positions @ 40 hrs./wk.
* 7 paid holidays each year + 2 paid floating holidays for FT positions
* Continuing Education & Training Benefits
* Employee Healthy Living Program - Gym Membership & Smoking Cessation
TO APPLY:
If you are interested in joining a team that makes a difference in the lives of many, apply online at: Employment (northwesthumanservices.org)
For more information, contact the HR/Recruiting Department at: ...@nwhumanservices.org | 503.###.####
All candidates who receive a written offer of employment will be required to undergo a criminal records check.
Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.