Location: Rochester,NY, USA
Job description:General Purpose:Responsible for accurate and timely resolution of past due invoicesProvides quality customer service to internal/external customers, while mitigating risk to the companyEducates clients, partners, and product areas on the resolution process and addresses billing disputesSpecific Responsibilities:Develops and maintains a basic knowledge of products and services including, but not limited to, Payroll, Human Resource Services, and/or Acquired portfolios.Manages current, past due, and returned receivable inquiries through inbound and outbound phone and email communication from clients and external partners.Mitigates risk and exposure to by balancing service and collection effectiveness.Addresses disputes through available resources, using corresponding systems to resolve and collect revenue receives from its products and services.Reviews daily payroll holds for timely client contact when past due balances are present.Maintains department policies/procedures to ensure daily compliance.Participates in ongoing training to enhance knowledge and skills.Requirements:High School diploma and a minimum of 4 years of experience in customer service, finance, accounting, or payroll required. Consideration may be given to a candidate with a degree in lieu of experience.Strong organization and decision-making skills are required.Microsoft Word, Excel, and Access knowledge is preferred.About US Tech Solutions:US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.