ABA Intake Coordinator Location: Montvale, NJ Salary: $22-25 per hour Work Arrangement: Hybrid (4 days in-office, 1 day work from home) Company Overview We are a dedicated team in the healthcare industry focused on providing high-quality ABA services. Our company's core mission is to make a meaningful difference in the lives of individuals with Autism Spectrum Disorder by providing support, care, and innovative programs that enable them to thrive. With a strong commitment to community outreach and service excellence, we aim to create an inclusive, supportive environment where everyone can succeed. Our core values-integrity, collaboration, and continual improvement-guide our team as we deliver exceptional services. If you are passionate about making a positive impact, excited by the opportunity to help others, and eager to grow with a dynamic organization, we encourage you to apply. Position Summary As an ABA Intake Coordinator, you will play a vital role in managing the intake process for new clients. You will be the main point of contact for referrals and ensure that clients meet service eligibility. This role requires a strong commitment to customer service, excellent communication skills, and the ability to manage multiple tasks effectively. Your work will help ensure that clients have a seamless onboarding experience, while also contributing to the overall success of the team. Responsibilities
- Coordinate and manage client intake processes, ensuring all documentation and client information is accurately recorded.
- Determine client service eligibility and communicate next steps clearly and professionally.
- Serve as the point of contact for referral sources, managing intake communications and follow-up.
- Administer client onboarding through the client portal and manage their journey with our services.
- Collaborate with ABA Scheduling, Authorizations, and Client Coordination teams to ensure smooth client transitions.
- Maintain and improve intake documentation and templates for streamlined processes.
Success Measurements
- 30 Days: Learn intake procedures, understand the onboarding journey, and begin facilitating intakes.
- 60 Days: Manage an intake caseload, develop email templates, and achieve proficiency in navigating internal systems.
- 90 Days: Conduct process reviews, propose improvements, and create a client orientation presentation.
- 1 Year: Increase client intakes by 25%, reduce lost leads in Stage 1, and develop a community outreach program.
Requirements
- Healthcare Intake experience-required
- Experience or knowledge in ABA services or Special Education- preferred.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to multi-task and manage deadlines effectively.
- Customer service orientation with strong problem-solving skills.
- Proficiency in using software tools like Central Reach, GSuite, and DocuSign.
- Must demonstrate traits of professionalism, timeliness, and a Can Do attitude.
Perks & Benefits
- Health Benefits: Medical, Dental, Vision, and Life insurance coverage.
- Time Off: 15 days of Paid Time Off (PTO) with flexibility for personal, sick, and vacation time.
- Additional: 10 floating holidays, voluntary benefits, and ongoing opportunities for professional growth and development.
Equal Employment Opportunity (EEO) Statement: We are committed to providing equal employment opportunities to all employees and applicants for employment. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, or any other legally protected status.