Academic Advisor
: Job Details :

Melissa MoranReports to: Director of Academic AdvisingDepartment: Academic AdvisingStatus: Full-timeSalary: TBDSummaryThe Academic Advisor responsibilities include implementing proactive strategies to help online students stay on track and fulfill their educational goals. Advisors build supportive and personalized relationships with students, provide resources to manage student's day-to-day expectations, and provide them with opportunities to stay connected to our community. They advise students on policies and procedures, programs, degree requirements, and related academic matters; and work closely with other support teams to ensure that student inquiries are addressed in a timely and effective manner.Essential Duties:* All employees have an element of responsibility to aid in the recruitment and retention of students.* Maintain ongoing communication via multiple communication portals (telephone, email, text, social media, etc.) with students.* Collaborate with students to determine education plan and course needs.* Serve as the primary guide to ensure that students stay on track to meet their educational goals • Assist students in understanding and completing degree requirements.* Request appropriate course registration on behalf of the student and maintain the student's schedule/degree plan.* Advise students on policies and procedures, program requirements and related academic matters.* Provide comprehensive outreach to students who are at risk of not meeting satisfactory academic progress.* Identify opportunities to develop, implement, measure and improve academic success strategies* Work closely with staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and policies.* Empower students to develop accountability for their decisions and an understanding of how those decisions impact their success through the coaching process.* Provide students with proactive guidance on acclimating to their new collegiate lifestyle and building supportive personal environments and best practices to facilitate their student success.* Assist with retention initiatives and efforts.* Develop and maintain an advising caseload of assigned core groups including* Scheduling and coordinating advising appointments.* Offer prayer to students to build rapport, encourage, and help in overcoming challenges* Any additional responsibilities that advance our mission and uphold our organizational values according to your supervisor.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Acknowledge Jesus Christ as personal Lord and Savior and demonstrate personal maturity and godliness, growing in conformity to the image of Christ.* A genuine interest in the ongoing success of Grace Christian University and the support of the mission statement of Graduating courageous ambassadors for Christ who make an eternal impact wherever they go. * Education/Experience -o Bachelor's degree required. Masters degree preferred.o Experience in academic advising or customer service preferred.Computer Skillso Possess a working knowledge of computer applications (i.e., Microsoft Office programs and Google Drive is preferred.)o Must have the ability to accurately and efficiently perform required computerized tasks, operate various electronic office equipment, with the ability to learn new technology quickly.Communication Skillso Bilingual preferred.Skilled to communicate in a manner that is courteous, respectful, and professional.o Ability to use cultural intelligence to interact effectively with a culturally diverse population and a variety of stakeholders, students, alumni, administrative staff, etc.o Excellent written, oral, and interpersonal communication skills, void of jargon.o Proven capabilities in establishing appropriate professional rapport with courtesy and tact; listening effectively and accurately to determine others' needs; collecting necessary. information; following through appropriately; and handling escalating situations with concern and confidence.Customer Service/People Skillso Skilled to deal effectively, respectfully, and professionally with people of culturally diverse backgrounds, beliefs, and cultureso Capable of establishing appropriate, professional rapport with courtesy and tacto Equipped to listen attentively, for verbal and non-verbal cues to ensure accuracy for necessary information and to follow through appropriately, to make informed decisions, and to handle escalating situations with empathyComprehensive Skillso Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulationso Ability to write reports, business correspondence and procedure manualsDecisiveness/Reasoningo Skilled to define problems, collect data, establish facts, and draw valid conclusions, collaboratively with others to come to a reasonable resolution.O Capable of approaching new ideas or challenges with a sense of possibility, openness, and positivity with highest consideration for organizational priority.Self-Sufficient/ Team Playero Must display the ability to be a team player, yet have the self-driven to work independently, take initiative, and perform with minimal supervision.o Express genuine interest in the team's well-being, and proactively model organizational customs, beliefs, and values.Physical Demandso Travel is required as needed for meetings and presentations for various events.o While performing the duties of this job, the employee is regularly required to sit, and use hands to type.o The employee frequently is required to reach with hands and arms and talk and hearo The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch or crawl.o The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.o Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focusFor consideration, please send your resume to Melissa Moran ...@gracechristian.edu and Talent Management at ...@gracechristian.edu