Location: Huntsville,AL, USA
Purpose of the Position:
The Academic Technology Support Technician revolves around the design, maintenance, and repair of the audio/visual equipment connected to a control system and computer in the classrooms. The successful applicant will combine technical knowledge of audio/visual systems with a commitment to excellent customer service.
Duties/Responsibilities
* Provide professional customer service to all Faculty/Staff members
* Answer & respond to Immediate Support calls by providing hands-on immediate support and/or remote repair for ETLC-supported classrooms and conference rooms and their Audio Visual gear
* Responding to and repairing issues reported through the ticketing system
* Repair issues reported during PM process
* In-depth troubleshooting and repair of PC hardware/software
* Replacement/upkeep of classroom A/V hardware. May include installation, deployment, refresh, and maintenance of a/v gear
* Minor adjustment and tuning of audio systems through the Tesira software
* Assist with system design/programming when needed
* Installation and termination of cabling, displays, speakers, and microphones
* Testing A/V equipment prior to installation
* Design/manufacturing of parts for various uses in classrooms
* Register A/V equipment with OIT through the NARF process
* Manage cleaning/organization of shop and storage areas/closets
* Maintain accurate inventory of all Classroom Tech assets
* Manage surplus excess, broken, and outdated inventory as needed
* Ensure work vehicles are properly maintained per motor pool requirements and fueled up for use
* Assist in interviewing & selection of student workers to complete department projects, including training and task assignments for students.
* Assist in the setup of commencement ceremony A/V equipment
* Participate in special projects as assigned
* Perform other duties as assigned
Minimum Requirements:
* High School Diploma or an equivalent combination of education and years of experience
* 2 -3 years of full-time verifiable Audio/Video work experience (which should include 2 years Customer Support experience)
* Must have excellent verbal and written communication and problem-solving skills
* Experience with hardware and software installation
* Experience with hand power tools and ladders
Desired Qualifications:
* Associate degree is preferred
* 3+ years' experience support of A/V technologies including video conferencing, audio recording support, remote desktop administration is desired
* Experience in higher education audio/visual support is preferred
* Experience soldering, cable termination and installation is desired
* Experience with project management is preferred
Published Salary (if available):
$38,000 - $41,000
Advertised: Oct 30 2024 Central Daylight Time
Applications close: