Location: Quincy,MA, USA
General Summary of Position:
We are seeking detail oriented, highly motivated professionals with 1-2 years' experience in the data/networking field. This role consists of working with carriers, technicians, and customers alike to activate a multitude of different internet access circuit types and completing their turn up through to completion. In doing so, this individual will act as the technical liaison between all parties to navigate the routers and equipment configurations to troubleshoot as needed for success.
Duties and Responsibilities:
* Use internal systems to run through activation queue
* Assist technicians and customers over the phone
* Troubleshoot when an unsuccessful event occurs
* Update router configurations
* Work with carriers to ensure proper circuit order builds
* Collaborate with internal workflow specialists to ensure a high level of visibility and efficiency in personal day-to-day operations
Required Qualifications:
* Proficient in Microsoft Office suite
* Ability to work independently and make judgement calls to resolve issues
* Strong organizational skills
* Excellent multitasking ability
* Technical background or desire to grow in technical field
* Demonstrative critical thinking and analytical problem-solving skills
* Availability to work overtime if required
* Solid work ethic
* Strong sense of urgency
Preferred Qualifications:
* Ability to refine and improve personal technical capabilities in enterprise networking, mobility, network security, and unified voice application support to contribute to the company mission at a higher level of expertise.
* 1-2 years in a technical support related role, or equivalent experience
* Understanding of Networking, TCP/IP, Routing, Switching, SD-WAN
* Prior public trust P2 security clearance
* Bachelor's Degree in Computer Science, Network Design, Network Security, or related field
* Experience with coding and automation platforms such as Python, Javascript or similar
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