Location: Fort Wayne,IN, USA
As a Patient Access Representative, coordinates appointments for VIP and Signature Care patients, managing multiple communication channels to schedule procedures and tests across departments. Assists patients without a primary care provider (PCP) to establish care and schedule appointments. Supports tracking of key access metrics and ensures high-quality service in line with Parkview Health standards.
Qualifications and Requirements:
+ Education: High school diploma or GED equivalent required; Associate's or Bachelor's degree preferred.
+ Experience: Experience in customer service or healthcare operations required. Experience with Microsoft Office preferred.
+ Skills:
+ Proficiency in general computer skills, internet use, and Microsoft Office applications.
+ Strong keyboarding skills and ability to operate a multi-line phone and standard office equipment.
+ Excellent verbal and written communication skills.
+ Professional telephone etiquette, strong organizational, and problem-solving abilities.
+ Ability to handle multiple tasks while maintaining attention to detail.
+ Creative and forward-thinking approach when faced with challenges.