Salary: $32.10 - $43.15 HourlyLocation : BremertonJob Type: Full-TimeJob Number: 202400029Department: ACCESS GeneralDivision: ACCESS GeneralOpening Date: 09/16/2024Closing Date: 10/16/2024 4:00 PM PacificSummaryJoin Our Team as an ACCESS Scheduler Dispatcher!Are you passionate about providing top-notch service and positively impacting your community? We're looking for dedicated individuals to plan, organize, schedule, and assign special passenger trip requests and monitor and modify daily work schedules and routes. Starting Pay: $32.10/hr. Comprehensive Health Benefits: Choose between a PPO or HMO plan to suit your needs.Dental and Vision Coverage: Company-paid for you and your dependents for added convenience.Paid Time Off: Enjoy a generous annual PTO accrual and holiday pay. Insurance Coverage: Life insurance, short-term disability, or long-term disability benefits available. Essential DutiesEssential Functions: Essential functions, as defined under the Americans with Disabilities Act, may include the following duties and responsibilities, knowledge, skills and other characteristics. This list of characteristic duties and responsibilities is not a comprehensive listing of all functions and tasks performed by positions in this class.Characteristic Duties and Responsibilities:Schedules passengers with recurring and one-time special transit needs; assigns trips and prepares daily manifests for established paratransit routes or modifies established routes to accommodate special transportation needs; determines vehicle equipment needs for individual passengers; arranges pick-up and drop-off locations and times with passengers and operators; assigns trips and vehicles to maximize efficiency of routes; re-evaluates and modifies routes as trip requests and operator and equipment needs change; maintains telephone contact with passengers and radio contact and MDT contact with operators to communicate schedules and changes and passengers' needs.Dispatches/provides work direction for operators on assigned shift; assesses fitness for duty; communicates passenger changes and route modifications throughout the shift; receives and responds to operator calls regarding vehicle/equipment problems, traffic, accidents, weather conditions and other requests for information; communicates problems to appropriate internal and/or external resources for timely resolution; coordinates alternate transportation for passengers as required; maintains on-time operator performance.Collects, maintains and compiles route and passenger data; provides collected information to appropriate agency departments; evaluates data and modifies and/or recommends modifications to service, routes or systems; prepares and/or creates reports; produces memos, forms and spreadsheets; serves as information liaison among operators, passengers and the agency; attends meetings as requested.Receives researches and responds to day-to-day operator and passenger issues, questions, concerns and complaints; ensures appropriate follow-up and resolution; relays information to appropriate agency staff, service providers and customers; collaborates with agency staff regarding routes, equipment, customer needs and services. QualificationsMinimum Qualifications:High school graduation/GED and three (3) years of technical/administrative support experience in a transit or transportation or call center operations function including one (1) year of scheduling/dispatching experience.Knowledge, Skills and Other Characteristics:Knowledge of:
- Department and agency policies and procedures
- Operators union contract
- Transit scheduling and dispatching practices
- County geography
- Use and operations of vehicle equipment such as radio, wheelchair lift and tie-downs
Skill in:
- Organizing, scheduling and assigning specialized transportation routes
- Keeping accurate and detailed records
- Conducting basic research and preparing clear and concise reports
- Understanding, explaining and applying complex regulations, procedures and guidelines
- Communicating effectively orally and in writing
- Using public relations techniques in responding to inquiries and complaints
- Using personal computers and specialized scheduling software and office software including word processing, spreadsheets and database programs in a Windows-based operating environment
- Working in a fast paced environment, effectively responding to problems and tasks that arise simultaneously and/or unexpectedly
- Establishing and maintaining effective working relationships with other Kitsap Transit employees and the public
Supplemental InformationLicenses and Certifications:Valid Washington driver's license.Working Conditions/Physical Requirements: Positions in this class typically require: dexterity of hands and fingers to operate a computer keyboard and other equipment, talking, hearing, seeing and repetitive motions.Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Occasional evening work and travel required.Selection Process: After evaluating the completed application packets, we will invite the most qualified applicants to the next step in the recruitment process. We will not make any hiring decisions until all steps in the selection process are completed, including a pre-employment drug test, reference and background checks. Kitsap Transit does not pay any relocation costs.Salary Range: The range for this position is $32.10 - $43.15 per hour, commensurate with experience. With rare exception, initial appointments are usually made at Step 1 ($32.10). Employees typically progress from Step 1 to Step 2 at six-months from their hire date and annually thereafter with satisfactory job performance. Step increases are based on a seven-step progression in each pay range with each step being approximately 5% higher than the previous step. Kitsap Transit additionally pays longevity pay at 15 years, 20 years and 25 years.Benefits: Full-time employees receive a generous benefits package including subsidized medical insurance and fully paid dental insurance for employee and dependents, as well as disability insurance and life insurance. This position participates in the Washington State Public Employees' Retirement Plan with the option of participating in a state administered deferred compensation plan. Employees receive a generous general leave accrual and 11 holidays pro-rated based on the number of hours worked per pay period up to a maximum of 80 hours per pay period. Kitsap Transit also provides employees and certain dependents with a free transportation pass on Kitsap Transit.Hours of Work: Hours of operation are 3:00 a.m. - 9:30 p.m. Monday thru Friday and 8:00 a.m. - 6:30 p.m. on Saturdays and Sundays. This position works a 40-hour work schedule that includes shift work and overtime. Hours of operations may change in the future and applicants must be available to work any hours of ACCESS operation, including weekends and holidays. Schedules for this position may vary from week to week and may include weekend work on a permanent basis.To Apply: If you decide to apply for this position, please visit our employment link at . Please contact Marianne Rajan in the Human Resources Department at (360) ###-#### if you have any questions.Closing Date: Your completed application must be submitted online by 4:00 PM, Wednesday, October 16, 2024. You may include a resume; however, it may not be used in lieu of a completed application.
- Selective certification may be used to achieve affirmative action goals. You can find Kitsap Transit's EEO Policy at Please contact Marianne Rajan, Human Resources Manager at (360) ###-#### if you have any questions.
- Kitsap Transit is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the hiring process, contact or 360-###-#### (TDD).
- If you qualify for the Veterans Scoring Criteria under RCW 41.04.005 and 41.04.010, you must answer all questions regarding Veterans Scoring Criteria Status Declaration in the application and upload a copy of the substantiating document as listed in the application.
- Kitsap Transit is subject to the requirements of the Federal Drug-Free Workplace Act and CFR Part 40 & Part 655, which prohibits the use of marijuana at any time while employed by Kitsap Transit.
KITSAP TRANSIT IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYERGenerous benefits package including: Medical, Dental and Vision for employee and dependents, short-term disability and life insurance. Kitsap Transit also participates in the WA State Public Employees' Retirement Plan (PERS) and a generous general leave accrual and 11 holidays. Visit our Benefits page at 01 Do you have the legal right to work in the U.S.?Note: All employment offers are contingent upon proof of eligibility to work in the U.S.
02 Are you or will you be at least 18 years of age at the time of hire?
03 Do you have a High School diploma or GED?
04 Please enter the educational institute where you received your high school diploma or GED. 05 Regarding Procurement of Information for Employment PurposesImportant: Please read carefully before signingA consumer report and/or investigator consumer report - which may include information concerning your character, employment history, general reputation, personal characteristics, police record, education, qualifications, motor vehicle record, mode of living and/or credit and indebtedness - may be obtained for employment purposes in connection with your application for and/or continued employment with Kitsap Transit.Under federal Fair Credit Reporting Act, the term employment purposes when used in connection with a consumer report means a report used for the purpose of evaluating a consumer for employment, promotion, reassignment or retention as an employee. 15 U.S.C. 1681a(f).Before any adverse action is taken, based in whole or in part on the information contained in the consumer report and/or investigative consumer report, you will be provided a copy of the report, the name, address and telephone number of the reporting agency, and a summary of your rights under the Fair Credit Reporting Act.I authorize Kitsap Transit to obtain a consumer report and/or investigative consumer report to be used for employment purposes. This authorization shall remain in effect over the course of my employment. I agree that a copy of this authorization has the same effect as the original.
- I agree to authorize Kitsap Transit to obtain a consumer report and/or investigative consumer report to be used for employment purposes.
- I do not agree to authorize Kitsap Transit to obtain a consumer report and/or investigative consumer report to be used for employment purposes.
06 We are required to utilize a service to monitor employee driving record activity. Do you agree to have your driving record monitored during your employment with Kitsap Transit?
- Yes, I agree
- No, I do not agree
07 Describe your experience dispatching transit coaches, paratransit or other vehicles where you were responsible for assigning schedules, monitoring the daily work of others, and making adjustments in response to customer needs and requests. Include number of drivers/vehicles dispatched and frequency of radio usage. If you have worked as an operator, please describe your experience in responding to customer needs and working with dispatchers to make your trips within scheduled windows. If you have worked in an administrative, customer service, or scheduling position, please describe your experience working in cooperation with any of the above-mentioned tasks. 08 Do you have three years of technical/administrative support experience in a transit or transportation or call center operations function?
09 Does your experience include at least one year of the following: Scheduling, committing and managing vehicles or people for a task out in the field or in the office, directing and communicating with them, while considering location, schedule and timeline requirements?
10 Are you willing and available to work a weekly schedule that may change every week and may include day, modified swing, or swing shift during any hours of ACCESS operation which are currently:3:00 a.m. to 9:30 p.m. Monday through Friday8:00 a.m. to 6:30 p.m. Saturdays and SundaysAll holidays
- Yes, I am able to work all schedules
- No, I am unable to work any of the outlined schedules
11 Are you willing and able to work overtime on a daily and/or weekly basis?
12 Are you willing and able to take and pass a pre-employment drug screening?
13 Are you willing to work in a safety-sensitive position where you will be subject to random drug screening during the length of your employment?
14 Describe your experience in a transit or transportation or call center operations function. 15 Describe your experience scheduling passengers or other transportation trips where you were responsible for planning the schedule in a logical, sequential, and cost-effective manner. If you worked as a driver, please describe your experience planning your day and how you handle your manifest. Include number of trips, vehicles, operators, customers transported per day, or pieces of equipment scheduled per day. 16 Describe any experience you may have scheduling work for employees according to union contract requirements. 17 Describe your experience with MS Office applications like Outlook, Excel, Word, Access etc. Specifically include any experience using transportation scheduling software. Be sure to include the name of the program, type of work performed, the employer you did this work for and what type of documents you created. 18 Information and InstructionsDuring the initial selection process for this position, we will review your application and evaluate your experience based on the responses you provide in this supplemental questionnaire. We will also use your answers to evaluate your ability to express yourself in a clear and concise manner. At the end of this process, we will contact those candidates whose experience most closely matches the requirements for this position.Failure to follow the instructions for the supplemental questionnaire may result in the disqualification of your application.Your response should contain enough detail to reflect both the breadth and depth of your experience. Be sure to include in your response any information that you feel is important in our evaluation of your candidacy. At a minimum, please include the specific information we ask for in each question. PLEASE ENSURE THAT THE EMPLOYER INFORMATION YOU LIST IN THIS SECTION IS ALSO REFLECTED IN THE EMPLOYMENT HISTORY SECTION OF YOUR APPLICATION.Reference to your resume in lieu of completing any portion of the application or the supplemental questionnaire is not acceptable.Please limit your responses to no more than one page per question. Please ensure that each page of your response to the Supplemental Questionnaire has the following information included in the header, LASTNAME SQ. ?For each item, include the name of your employer, your job title and dates in which you did this work. If you have experience in one area with several employers, please list your experience with each employer separately. Required Question