Access Services AssociateAs a member of the Access Services department at Drew University Libraries, this person contributes to the team's work of providing circulation services, print and electronic course reserves, Interlibrary Loan, stacks management, and library billing. This individual performs a wide variety of library public service duties and strives to provide excellent customer service. As the sole Access Services Associate during most shifts, this person must interpret and apply library rules to an unpredictable variety of situations. The Access Services Associate will be expected to regularly close the building, maintain building safety, and navigate minor facilities issues. The hours for this position will primarily be during weekday evenings (M-Th, 3:30PM-8PM). The work schedule may vary between terms and occasional flexibility is required.Responsibilities:
- Assist with various regular access services workflows, including but not limited to circulation, interlibrary loan functions, course reserves, carrels/lockers, and managing hold workflow
- Monitor and facilitate workflow at the circulation desk
- Ensure that returned items are checked in and re-shelved promptly and accurately
- Respond to patron questions and resolve issues or complaints in line with library policies
- Oversees student employees on shift; escalates concerns to Head of Access Services
- Carry out opening and/or closing procedures to ensure building safety and meet with student employees to discuss any issues that might come up during their shift
- Completes tasks in the library stacks, which includes reshelving materials, shelf-reading for order, and material shifting
- Other duties as assigned.
Requirements:
- 1-3 years of library experience, preferably in Access Services (e.g. Circulation, ILL, Stacks Management)
- Able to use online technologies to complete tasks- email, Excel/Google Sheets, library catalog, library databases
- Excellent written and verbal communication skills
- Be enthusiastic and customer service oriented
- Ability to maintain a professional and tactful approach in all interactions
- Previous experience in a customer or patron facing environment
Skills and Experience:
- Experience working in an academic library
- Experience with Interlibrary Loan processing
- Experience supervising student employees/teen volunteers.
- Bachelor's degree preferred.
Physical Requirements:
- Able to operate office equipment and computers to perform essential duties and responsibilities
- Able to frequently communicate in person and by telephone
- Light work: Able to lift up to 20 pounds occasionally, and/or up to 10 pounds frequently, and/or a minimal amount of force to move objects constantly
*Applications will be reviewed as received; early applications are encouraged. About Drew University:Drew University, a Phi Beta Kappa liberal arts university, includes the College of Liberal Arts, the Drew Theological School and the Caspersen School of Graduate Studies. Drew is located on a beautiful, wooded campus in Madison, New Jersey, a thriving small town close to New York City.It has a total enrollment of more than 2,200 students and has 136 full-time faculty members, 96% of whom hold the terminal degree in their field. The Theological and Caspersen schools offer master's and doctoral degrees, and the College confers BA and BS degrees in 40 disciplines and offers 19 dual-degree programs.Drew's one-of-a-kind, leading-edge path to an undergraduate degree, ensures that every student graduates with a purpose, sought-after transferable skills, a network of mentors, and an experience-based rsum-guaranteed. Particularly noteworthy opportunities for undergraduates include the Charles A. Dana Research Institute for Scientists Emeriti (RISE), the Drew Summer Science Institute (DSSI), the Center for Civic Engagement, as well as seven New York City semesters and several international study abroad programs.The Caspersen School of Graduate Studies offers a wide array of distinctive and flexible advanced degree programs designed to meet the needs of almost any busy schedule. All programs are based on Drew's renowned commitment to faculty-student mentorship, opportunities for out-of-the-classroom experiential learning, and facilitating a robust intellectual community.The Theological School has a distinguished history rooted in the United Methodist Church. Today, it serves many denominations as a center for preparing clergy and leaders for service in the church and the world. Its focus on biblical and theological scholarship and social justice has made it a sought-after destination for students pursuing master's and doctoral degrees.To enrich education through diversity, Drew University is an Equal Opportunity Employer.Following federal and state requirements; a candidate must provide proof of eligibility to work in the United States if selected for hire.These positions are subject to a background check.