Job ID: 9627 Business Unit: Bridges and Tunnels Location: New York, NY, United StatesRegular/Temporary: Regular Department: ITS & Tolling/Tolling - Ops Date Posted: Nov 20, 2024
Description JOB INFORMATION Resume Due Date: December 4, 2024 Functional Job Title: Account Administrator , Open Road Tolling (ORT) Department/Division: ITS & Tolling / Tolling Operations and Research Work Location: 2 Broadway This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire. COMPENSATION Earnings Potential: $ 62,825 - $82,458 Hay Points: 323 Overtime Eligibility: Not eligible for paid overtime in accordance with FLSA RESPONSIBILITIES The Account Administrator will be responsible for res earching and resolving customer issues that are escalated to MTA for resolution and settlement. Customer escalations come through various channels including MTA Headquarters, MTA President's Office, MTA Law Department, MTA Public Affairs, Offices of Elected Officials, including the Governor's Office, the Attorney General and the District Attorney. The candidate will be required to learn:
- The fundamentals of E-ZPass and Tolls by Mail policies and processes
- Customer service policies
- Business rules regarding toll billing and invoicing
- How to use the Customer Account Management System (Vector) and the Crystal Reporting tool.
QUALIFICATIONS Bachelor's Degree (or equivalent in experience) with a preferred concentration in Business, Finance or related field Two (2) years of professional data investigation / analysis experience required. Proficient in Microsoft Office Suite Proficiency with numbers and the ability to calculate current balances and settlements using a matrix . Strong research skills to investigate customer issues, deduce the root cause, and decide on the best resolution. Strong written and oral communication skills to professionally address diverse audiences and clearly convey account research findings. Ability to prepare comprehensive written responses and handle customer inquiries directly. Strong decision-making and deduction skills to identify when customer escalations indicate broader system or procedural issues. Proficient reading comprehension for analyzing customer claims and related information. OTHER INFORMATION MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS). Also, pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission ). HOW TO APPLY MTA employees must apply via My MTA Portal . You can submit an online application by logging into My MTA Portal, clicking the My Job Search ribbon, and selecting the Careers link. Logging in through My MTA Portal will link your BSC ID number to your job application to identify you as an internal applicant. EQUAL EMPLOYMENT OPPORTUNITY MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.