Account Coordinator
: Job Details :

We're looking for others who are as inherently optimistic and relentlessly focused as we are to help us deliver on our promise of Performance Communications (and have fun while we do).Openings

Account Coordinator at SHIFT San Francisco, California, United States

SHIFT is hiring an Account Coordinator to join our growing San Francisco B2B tech team. This is a great opportunity to work with a fun and inclusive team to learn the ropes of the PR industry. With direction from their team leadership, Account Coordinators build, develop and maintain the core program materials that ensure the team can execute successful client programs. At SHIFT, our ACs are involved in all aspects of client analysis, planning, execution and reporting. Your team will rely on you to bring your A game to work every day, and actively contribute to the research, strategy, creative and omnichannel media initiatives we deliver day-in and day-out.

What You'll be Doing:

• With direction from the team, create and maintain accurate media contact lists and editorial calendars for all clients, consistently updating them to reflect new reporters and opportunities.
• Create the first draft of proactive bylined article abstracts and pitches to targeted publications.
• Develop the first draft of media briefing documents and materials
• Listen in on media briefings and provide recap notes and follow up for clients.
• Create first drafts of weekly/monthly/quarterly client reporting materials that accurately capture how the team is tracking on program metrics and KPIs
• Create weekly call agendas for team review; take notes during the call and create call recaps/action items for internal review and client delivery.
• Track client editorial coverage daily and report on secured coverage to client.
• Create and maintain accurate databases of relevant industry trade shows and events, speaking venues, and awards, ensuring that databases are updated consistently to reflect shifting deadlines and client feedback.
• Be an active participant on client calls and in-person meetings, speaking with confidence and authority to all activities that fall under your area of ownership, and taking detailed notes for appropriate follow up to share with the team.
• Contribute to a team culture of open communication and collaboration, offering to be a resource and sharing experience and insight that helps the team continually improve.
• Manage and enter your billable time for clients each week
• Collaborate with account teams in the research and preparation for new business pitches with a focus on editorial contact research, competitive and prospect coverage audits, and relevant speaking and award opportunities.

What You Bring:

• Some internship experience – preferably in an agency environment – tech experience a plus
• Strong oral, written and interpersonal communications
• The self-discipline to take direction, focus on tasks and deliver on commitments
• A genuine thirst for learning, self-improvement and personal growth
• The ability to work independently while working collaboratively towards a common goal.
• A willingness to actively contribute to making our agency a better place to work.

What it Takes to Succeed Here:

• Help us improve. Become fluent in the agency's brand and business; familiarize yourself with our teams, clients, best case work and best proposals. See a missed opportunity along the way? Call it out. Share your thoughts. Make us better.
• Make yourself smarter. Invest any downtime you have in your first six months to become certified in Google Analytics, and to master Google's keyword tools. Both will help you prepare client-ready work more quickly as requested.
• Know what's going on. Read/watch/listen to and then analyze and report the news that's important to you and your clients; provide recommendations for actions that the client can/should take as a result.
• Have a point of view. We're not looking for people who agree with everything we say. We're looking for people who think independently, believe in things important to them and can bring and defend that passion to work with them every day.
• Make your team smarter. Get and stay up to speed on the market, competitive and internal business dynamics shaping the worlds and impacting the decisions of the clients to which you're assigned. Become the go-to resource on your team for this kind of information.
• Learn the agency business. Ask questions of those around you/ attend proscribed training programs to understand how we budget, how we manage projects, how we develop and nurture client relationships and how we measure our own success as an agency.
• Raise your hand. Don't ever wait for someone to ask you to do something; ask what you can do to help your team, our clients and our agency succeed. Daily.
• Find your passion. Some of our people are experts in certain verticals; others are experts at certain functions. Many have become experts at multiple sectors and multiple functions. What's important to you, and to us, is that you find something you love to do and do whatever it takes to master it.
• Live our values. Nothing is more important. We'll hold you to that standard and you can hold us to that standard. It's that simple.
• Competitive compensation, cost of living increases & performance bonuses
• Generous PTO package & paid holidays
• Annual paid recharge shutdown the last week of the year
• Employee referral and new business incentive bonuses
• Flexible and hybrid work environment
• Technology stipend to set up your home office with the tech you need
• Monthly cell phone stipend
• 401k contribution that starts and vests 100% on day one
• EAP that offers 24/7 access to Licensed Professional Counselors
• Donation matching & PTO to volunteer in your community
• Frequent opportunities for career advancement
• Paid parental leave for birth and adoption
• Disability and life insurance
• Tuition reimbursement for ongoing education costs

SHIFT is a performance communications agency. We're a collective of strategists, conversation starters, creators and conveners who are relentlessly focused on shifting our clients ahead. Our expert teams shape insights, empathy and sector expertise into purposefully integrated programs that solve for our clients specific opportunities and objectives. And we let nothing get in our way. We haven't in our 20 years as an agency, which has paved the way for many communications firsts and has won us industry recognition and enviable client partners. We're a small agency culture with access to any business resource our team and clients might need, thanks to being part of the 1,000-person strong AVENIR Global network and Padilla family of brands. Learn more at www.shiftcomm.com .

Are you eligible for permanent work in the US? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SHIFT's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in SHIFT's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Gender Are you Hispanic/Latino? Please identify your race Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A disabled veteran is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status Voluntary Self-Identification of Disability Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

By checking this box, I agree to allow SHIFT to retain my data for future opportunities for employment for up to 365 days after the conclusion of consideration of my current application for employment.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

Don't see the job you're looking for but think we're a match?

We work hard to offer a supportive and positive work environment so you can focus on doing amazing work that shifts your clients and career ahead.

HEALTH

Comprehensive HDHP with HSA/dental/vision/disability, 24/7 mental health access, extended parental leave and out-of-state coverage.

Flexibility

With hybrid workweeks, remote roles and unwavering trust that SHIFTers will get the job done, we're keeping up our longstanding flexibility.

Learning

Through on- and off-site training, education reimbursement and mentorship, we support our team's personal growth.

WORK-LIFE BALANCE

Generous PTO plus seven paid holidays, summertime Flex Fridays and an EOY Recharge Week help keep our team happy.

Social IMPACT

Volunteer PTO, local pro bono projects and charitable donation matching let our employees give back to their communities, meaningfully.

Inclusivity

Our DEI Committee, “Bubble Break” speaker series, mindfulness sessions and hiring practices are just a few ways we work to foster an inclusive workplace.

#J-18808-Ljbffr