Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.
A Brief OverviewThe Account Coordinator assists with customer sales and provides product support to Account Managers. This position provides sales support with a strategic focus on key customer accounts and typically works in an office environment. The Account Coordinator processes accounts payable and receivable and maintains associated records.
What you will do- Provide support to Account Managers. Assist with sales presentations and make joint sales calls with sales representatives.
- Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
- Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
- Prepare estimates; price material for quotes and orders; write order tickets.
- Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
- Communicate customer needs to scheduler and identify rush orders for expediting; communicate delivery dates to customer and logistics team.
- Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
- Maintain stock levels on the sales floor and in the stockroom.
- Records and invoices credit and cash received and prepares bank deposit.
- Assists sales personnel with quotes, order entry and inter-store transfers.
- Provides clerical support by filing, sorting and opening mail.
Required For All Jobs- Perform other duties as assigned.
- Comply with all policies and standards.
- Adheres to Company's commitment to workplace safety.
Education Qualifications- High School Diploma or GED required.
Experience Qualifications- 2 years accounts receivable experience required.
Skills and Abilities- Must be proficient using calculator, CRT, cash register, and experience using computerized accounts receivable system
- Knowledge of building supplies, applications, related equipment, and/or construction industry.
- Good interpersonal and customer relations skills and excellent oral and written communication skills.
- Should be familiar with inventory and inventory control.
- Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
- Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
- Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Competencies- Accountability - holding self and others accountable to meet commitments.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
- Courage - Stepping up to address difficult issues, saying what needs to be said
- Financial Acumen - Interpreting and applying understanding of key financial indicators to make better business decisions
- Builds Networks - Effectively building formal and informal relationship networks inside and outside the organizations
Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.