Account Director, Client Experience
: Job Details :


Account Director, Client Experience

Resolute Digital, a Weber Shandwick Company

Location: Chicago,IL, USA

Date: 2024-10-16T18:27:23Z

Job Description:

Weber Shandwick Chicago has an exciting opportunity for an Account Director to join our Corporate/Enterprise team.

We are looking for an engaging, curious and collaborative person with outstanding client service and interaction skills, as well as proven analysis, writing, strategic planning, media relations and digital/social media acumen to help drive the growth and success of a variety of accounts.

Responsibilities:

  • Developing public relations action plans; program goals; and earned /social media campaigns, targets and pitch angles that require input from senior team leadership
  • Play day to day account lead for B2B, financial sector and professional services accounts
  • Managing teams and collaborating/responding to clients
  • Researching and writing briefing materials for client executives
  • Writing and editing press materials, key message documents, briefing materials, blog posts and pitch letters
  • Staying abreast of current industry news and trends, and sharing that information with account team members
  • Developing and managing timelines and weekly action plans to ensure all deadlines on client programs are met
  • Breaking down and managing detailed tasks with the account team associated with planning and implementing special public relations events such as press conferences and media trips
  • Anticipating and proactively offering solutions to senior team leadership for executional issues specific to assigned programs
  • Interacting with senior management and providing input into tactics and strategies
  • Cultivate and enhance collaborative working relationships with media through regular communications
  • Persuasively pitching media and securing high-profile coverage for clients
  • Understanding client objectives and priorities to help shape story angles

Basic Qualifications:

  • 6+ years of communications experience, preferably in an agency environment
  • Understanding of and experience working with professional and financial services companies, financial markets and products
  • Excellent communication/presentation skills; verbal and written
  • Strong attention to detail and project management skills
  • Social media literacy with the ability to identify and recommend social program elements
  • Ability to multi-task effectively and work within tight deadlines
  • Ability to work independently and as part of a team to meet deadlines and client expectations
  • Confident and comfortable presenting in front of groups
  • Media relations experience for financial and professional services accounts is a plus

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at ...@ipgdxtra.com . This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

Weber Shandwick is looking for a Senior Manager, Client Experience, to join our Tech and Corporate practices on the West Coast. The ideal candidate has experience with and a passion for B2B comms, including B2B technology, with strong project and campaign management skills including experience managing workstreams and clients spanning offices and time zones. In addition, the candidate will bring earned media expertise to lead and support workstreams that lean heavily on proactive, creative storytelling.

Responsibilities:

  • Serve as a primary day-to-day client contact, provide tactical counsel, manage workflows, lead projects, and anticipate needs of the client and team
  • Serve as a key day-to-day player in the fast growing West Coast and North America technology practice in addition to contributing to the strength of the West Coast and North America Corporate practice.
  • Lead client communications with supervision from manager and reliably represent agency to both internal and external stakeholders
  • Generate story ideas and topic angles, draft media relations materials, and pitch media to land earned coverage
  • Track status of account activities and take a lead role in proactively sharing updates with clients
  • Assist in account budgeting recommendations and ongoing tracking
  • Serve as a role model to team members and delegate tasks as appropriate while still remaining accountable for outcomes

Basic Qualifications:

  • BA or BS in communications or related field
  • 6-7 years of related communications experience
  • Experience in the technology sector, ideally enterprise technology.
  • Ability to think critically about account work, ask questions as needed and effectively solve problems
  • Exceptional judgment when working with team members, client contacts and partners
  • Be a strong hands-on, rubber-meets-road type that can organize projects and operate multi-faceted programs
  • Excellent written and verbal communication skills with the ability to effectively communicate with clients and internal team members across multiple levels
  • Strong time management skills and attention to detail
  • Ability to adapt quickly to changes
  • Demonstrates potential to lead multiple accounts and interact with senior level clients
  • Desire and ability to work in a fast-paced, entrepreneurial environment; applicant must be a self-starter, with the ability to work independently and interdependently across a diverse organization
  • Proficiency in Microsoft Office Suite, online services, and AP style writing is essential

Additional Qualifications:

  • Strong oral and written communication skills
  • Strong time management skills and attention to detail
  • Familiarity with Cision and other PR tools
  • Results-oriented
  • Team player
  • Self-starter who accepts “ownership” of their own work but can also take direction

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

[California] Salary range: $89,000 – $105,000

Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position; market considerations; budgetary considerations; tenure and standing with the company (applicable to current employees); as well as the employee's/applicant's background, pertinent experience, and qualifications.

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at ...@ipgdxtra.com . This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

We are seeking a Senior Associate, Client Experience who is passionate about healthcare and making a difference in the lives of patients living with various diseases and conditions. As a Senior Associate, you will work closely with senior and junior staff members across several teams to provide counsel and manage day-to-day work, in addition to serving as a key client contact.

As a successful Senior Associate, you will be a strong leader with excellent writing and communications skills and an ability to translate client needs into project plans. You will also help develop and implement engagement campaigns for a variety of healthcare clients, including pharmaceutical companies. Ideally, you should have agency/consulting or related experience with a background in healthcare communications, specifically pharmaceutical experience.

Responsibilities:

  • Contribute to account team implementation of agreed-upon programs, ensuring quality standards are met and desired results are delivered on-budget
  • Manage project management initiatives
  • Help manage development and revision of client deliverables, ensuring all activities are moving forward and are within deadlines
  • Leverage traditional media as well as influencers and digital/emerging technologies for PR programming
  • Assist in developing a range of external and media materials including press releases, key message documents, pitches, social media content, etc.
  • Support event and activation logistics in a variety of settings
  • Assist in setting and meeting campaign measurement and evaluation criteria
  • Assist in financial management for clients, including development of invoices and activity reports

Qualifications:

  • Pharmaceutical communications experience
  • Experience with pharmaceutical regulatory process
  • Fluency and/or familiarity with digital and social media
  • Experience working on multi-disciplinary (holistic) communication initiatives
  • Strong budgeting and financial management skills
  • Experience with clients and accounts that are measurement and evaluation driven
  • Strong presentation skills, poise, and professionalism

Basic Qualifications:

  • At least 2 years' experience in public relations at an agency or corporate in-house (healthcare experience required)
  • BA or BS in Public Relations, Communications, or in a related field

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

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We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at ...@ipgdxtra.com . This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

The Baltimore office of Weber Shandwick is seeking an enthusiastic, driven digital strategist to join our high-energy, high-performance team.

The ideal candidate should have a passion for digital innovation and telling brand stories across digital platforms. To be successful in this role, this individual has a solid digital marketing or background that includes ideating digital content, analyzing results and developing digital-specific project plans. The candidate will have the ability to successfully collaborate and thrive in a fast-paced environment, with responsibility across all aspects of the work we do – from helping to build digital strategies to constructing efficient editorial calendars and concepting social posts.

If that is you, let's talk!

What we're looking for:

  • Experience in integrated digital marketing strategy and execution
  • Ability to build fully-integrated strategies for major campaigns, product launches and digital assets for the world's biggest brands
  • Understanding of performance marketing tactics focused on results
  • Background in demand gen, lead gen and social media marketing
  • Experience in conducting research of various types such as; market landscape, persona, competitor and content research
  • Experience in development of project plans, calendars, and workflow processes
  • Ability to brainstorm and pitch compelling ideas for performance campaigns and projects
  • Deep experience within cross-channel digital marketing strategies, working closely with different teams including creative, media, planning and PR
  • Strong understanding of digital analytics, measurement and performance-driven insights
  • Experience within B2B marketing (specifically in tech, healthcare, manufacturing, energy, finance or higher education, etc.)
  • Keen interest in staying current with industry trends and updates that directly and indirectly affect our clients and our digital practice

The Essentials:

  • Thinking: Seeing the forest through the trees for our clients and not getting caught in the minutia. Intellectual curiosity and creativity is a must.
  • Communication:Speak, write and edit succinctly and compellingly.
  • Storytelling: Understand the elements that make a story exciting, what brands are doing in the press and on social platforms, and what they should do next.
  • Management: Meet deadlines, put out fires and multi-task. Work fast and work well.
  • Interpersonal: Collaborate well and play nice, whether it's in a team, with other teams or independently.
  • Passion: Determined to deliver high-quality work, to build close client relationships, to execute effectively, and to be motivated by the work.
  • Technical: Skills in Microsoft Office Suite (Word, Excel, Powerpoint), Analytics tools (Google Analytics, OpenGraph and Insights), research & execution tools (Hootsuite, Brandwatch). Media databases and social tracking tools are a bonus.
  • Detail-Oriented: Whether it's a strategy presentation or monthly reporting insights, attention to detail and a commitment to delivering clear and precise work is essential.
  • Spark: Understand what sets you apart.
  • Growth: Recognizing where you can grow and be open to learning opportunities.

Additional Responsibilities:

  • Be the lead strategist for digital clients
  • Be a demonstrated self-starter and work well within a highly collaborative, multi-disciplinary team to deliver client success
  • Provide client counsel while serving as a strategic driver for client meetings and presentations
  • Expand the digital deliverables and offerings for our team
  • Assist in the development and implementation of paid, owned and earned programs
  • Efficiently manage client and team resources and deliverables around major campaigns and projects
  • Write content briefs and develop project timelines
  • Manage multiple projects at various stages simultaneously, while managing budgets and staffing around programs and campaigns
  • Have excellent organization and time management skills
  • Have very strong written and verbal communications skills
  • Be able and eager to quickly learn new systems, tools, approaches and platforms
  • Effectively manage client and team expectations around timelines, work, and deliverables

Basic Qualifications:

  • 6-8 years of experience within the digital communications and marketing industry with a strong understanding of integrated strategies
  • 2+ years management experience leading small groups and projects
  • Bachelor's Degree
  • Strong experience with both large-scale and start-up business environments preferred

About Us:

Weber Shandwick is a leading global communications and engagement firm in 79 cities across 34 countries, with a network extending to 127 cities in 81 countries. The firm's diverse team of strategists, analysts, producers, designers, developers and campaign activators has won the most prestigious awards in the world for innovative, creative approaches and impactful work. Weber Shandwick was named an Ad Age Best Place to Work in 2019, was included on the Ad Age Agency A-list in 2014 and 2015, and was designated an A-List Agency Standout in 2017 and 2018. Weber Shandwick was honored as PRWeek's Global Agency of the Year in from 2015 to 2018, and The Holmes Report's Global Agency of the Year in 2010, 2012, 2014, 2015, 2017 and 2019. The firm deploys deep expertise across sectors and specialty areas, including consumer marketing, corporate reputation, healthcare, technology, public affairs, financial services, corporate social responsibility, financial communications and crisis management, using proprietary social, digital and analytics methodologies. Weber Shandwick is part of the Interpublic Group (NYSE: IPG).

“We Solve” sums up how we at Weber Shandwick think, collaborate and deliver. We know that the strength of our work and the satisfaction of our clients are based on our ability to help them solve their greatest business challenges, and are directly tied to the rich thinking, intellect, imagination, commitment, passion and work ethic of our colleagues. We thrive as a business because our work is anchored in the smartest strategy, and centered on the most creative ideas.

Weber Shandwick is an equal opportunity/affirmative action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

The Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:

  • Medical
  • Vision
  • 401k (with employer match)
  • Tuition Reimbursement
  • Juice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soul
  • Short-Term Disability
  • Paid Employee Family Leave
  • Family Building Benefit

Weber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.

#LI-RJ1

We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at ...@ipgdxtra.com . This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.

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