Location: South Charleston,WV, USA
Full-Time Position
Salary: $60,000-$70,000/year depending on experience. This position is also eligible for bonus and a car allowance.
ROLE:
The Account Executive (AE) plays an integral role by coordinating and managing service levels to all TridentCare customers in a designated geographical territory. The AE will have a select number of facilities assigned to them for relationship management.
TASKS AND RESPONSIBILITIES:
* Take full responsibility for relationship development/management within each facility assigned
* to the Account Executive
* Develop relationships with local facility influencers which may include, but are not limited to,
* the Administrator, Director of Nursing and Medical Director in each of their facilities.
* Cross sell TridentCare Services to assigned facilities.
* Develop and maintain territory coverage with the Regional Sales Director (RSD) and coordinate
* with the CSE.
* Responsible for problem resolution in support of the CSEs operating in their geography.
* Problem resolution may include the following:
* Billing issues that require on?site support
* On?Site training (various)
* General operational issues that require on?site support
* Clinical concerns/issues that require on?site support
* When appropriate, coordinate TridentCare responses (for customer initiated issues) between
* the Sales Support Team (SST) and our customers.
* QA Attendance & Participation is a requirement of the position for those limited accounts
* assigned to the AE. The Account Executive will coordinate additional QA meeting attendance
* with the CSE for critical accounts. In situations where QA attendance is not possible, the
* Account Executive is responsible for ensuring the Administrator, Director of Nursing and Medical
* Director have electronic copies of their QA reports.
* Generate qualified leads for the CSE
* Identify prospects using all available resources and SUGAR database
* Significant travel required as needed within the assigned territory, with daily account visits
* Weekly and monthly call schedule will be approved by RSD and coordinated with the
* Report customer product experience issues through appropriate channels in an accurate and
* timely manner.
* Work as a liaison between the customer, external and internal TridentCare Operations.
* Track personnel changes within client facilities, develop and maintain accurate prospect and
* account file using the SUGAR database and DDF system.
* Assist in the gathering of critical information for RFP responses.
* Conduct new facility set?ups in person
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* Conduct Review of Services for assigned clients, and as needed by the CSE.
* Collect and update competitive information
* Attend industry conferences, regional meetings and actively participate in local networking and
* professional events to cultivate customer relationships.
* Submit timely and complete reports on a weekly and monthly basis
* Establish positive public image of the Company in all interactions with prospects, customers,
* colleagues and competitors.
* Commit to professional development as appropriate
* Perform other related duties as assigned.
SKILLS|EXPERIENCE:
* A Bachelor's Degree or equivalent knowledge is required.
* A minimum of 3 years of Sales, Marketing, or Clinical experience is required, preferably with one
* year of Sales experience. General understanding of ROI selling.
* Long Term, skilled nursing or Medical Sales experience or familiarity is preferred.
* Proven track record of increasing sales and revenue; field sales experience is preferred
* Must possess a high sense of urgency and a strong work ethic.
* Must possess basic computer skills.
* Strong communication skills (verbal and written) are essential.
* Must have strong interpersonal and organizational skills.
* Must possess a high degree of initiative, creativity, and the ability to meet deadlines and work
* with minimal supervision.
* Individual must have good time management skills and the ability to prioritize tasks
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