Merge Storytelling and Technology
MERGE promotes health, wealth, and happiness in the world by merging storytelling with technology and offers marketing and technology clients full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media, and digital platform development. MERGE has enduring client partnerships with American Express, T-Mobile, LG, Subway, Kate Spade NY, Coach, The North Face, Meta, Adobe, BlueCross BlueShield, Abbott, Astellas, Supernus, CSL, GE Healthcare, Broward Health, Indiana University Health, Nationwide, and Morgan Stanley. With 800 employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Montreal, New York City, and Los Angeles, MERGE uses a talent-to-task process that enables clients to think higher and feel deeper about their customers.
As our Account Executive, you will…
You will support the day-to-day activities of assigned account(s) while coordinating effectively with client brand teams and extended partners on the development of tactics. You'll be an agile member of the team who fields frequent client requests and collaborates internally for strong thought leadership and best-in-class work.
Be Accountable and Responsible
- Assists in all facets of account services and client management as directed
- Actively participates in internal and client status meetings
- Effectively communicates client feedback to cross-functional agency team and keeps team apprised of changes or updates to account in a timely manner
- Assists in managing projects through client review process
- Develop an understanding of the brand's strategic imperatives
- Assists in tactical planning
- Develops and submits internal documentation per agency SOP
- Possesses working knowledge of all agency processes and works well with the internal team to ensure projects are progressing on time; assesses and monitors team and job productivity/efficiency
- Solid understanding of account management principles, such as:
- Organization, documentation, delegation
- Ability to demonstrate written/verbal communication skills
- Can multitask and prioritize work/to-do list
- Monitors financial status of accounts
- Monitors hours and production expenses
- Responsible for approving billing and invoices, partnering with finance to manage hours
- Prepares materials for reporting to the client with oversight
- Obtains an understanding of the category, the brand, customer segments, and relevant competitors; proactively seeks out team members to gain working knowledge of the brand and category on an ongoing basis
- Keeps up-to-date on industry and category trends through websites, trade journals, and market research
- Remains alert to client needs and elevates opportunities to convert organic growth opportunities
These are the qualifications we're looking for
- 2-3 years of account management experience within an advertising environment, preferably within the life science/pharma vertical
- Bachelor's degree preferred, or equivalent work experience
- Experience working on omni-channel projects, specifically email CRM, website development, SEO, analytics reporting, and media.
- Excellent communication skills (oral and written), with the ability to interface collaboratively with cross-functional teams
- Strong client/project management skills, especially as it relates to setting the tone for achieving deadlines within our fast-paced, ever-changing environment
We offer the following: Medical, Dental, Vision, Life Insurance, 401K, Lifestyle Spending Account, Employer Paid Life & Disability Insurance, Flexible Time off & Holidays plus other benefits and perks.
And here's how we live our values at MERGE
- Ability. Mastering our craft
- Agility. Delivering with a growth mindset
- Humility. Collaborating for shared success
MERGE is proud to be an Equal Opportunity Employer
MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status, or people with abilities. We believe that the more diverse we are, the more creative our work will be!
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