Location: Albany,NY, USA
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
**Overview of Job Function:**
The Account Executive is responsible to drive business in assigned accounts (new and installed as assigned) with a concentration on new add-on business and product expansion across Voice of the Customer Solutions **.** The AE is expected to identify, drive, and sell Verint solutions and maintain effective account relationships within their assigned territory. The AE is responsible to own and set the account strategy and vision and develop a plan to execute the tactics and strategies necessary to hit both quarterly and annual sales objectives. This role will also be responsible for establishing and maintaining effective cross functional relationships and interactions with other internal departments such as Pre-Sales, Channels, Sales Operations, Product House and Customer Support to name a few.
**Principal Duties and Essential Responsibilities:**
+ Execute the Company's sales strategies and achieve established sales quota in the assigned territory by identifying business opportunities through territory management, target account prospecting, and profiling, with Public Sector clients.
+ Responsible to lead all regularly scheduled calls and assign tasks with accountability to the virtual team members.
+ Owns the Executive relationships and responsible for understanding the customers' business needs and direction.
+ Be up to speed with all current events within the account, understand the political landscape, be able to manage relationships at all levels, and be able to map our solutions to help them meet their business objectives.
+ Develops and owns the overall sales pipeline and responsible for both closing and prospecting into Verint's top accounts.
+ Effectively conducts interaction with accounts at all levels; face to face calls, conference calls, Webex, and email communications.
+ Thoroughly assess the customer's needs and present the appropriate solution, utilizing the region's Solutions Engineer(s) as needed.
+ Serves as a focal point for customer support issue escalation and maintain high levels of customer satisfaction and loyalty with customers.
+ Provide effective sales presentations and product demonstrations to assigned customers and prospects.
+ Maintain effective relationships with established customers and develop strategies to maximize revenue opportunities through increased portfolio usage.
+ Provide the sales management team with accurate and timely reporting of activities including weekly and monthly sales forecasts, the status of the sales pipeline and results of prospecting activities.
+ Provide routine and accurate updates to the Company's sales database with account activity and status.
+ Maintain a comprehensive and on-going knowledge of Verint products and technology, as well as industry trends.
**Minimum Requirements:**
+ Bachelor's Degree or equivalent work experience.
+ Five (5) years of sales experience and success in selling high value, complex, and long sales cycle enterprise software and/or high value services and/or technical sales experience with knowledge management applications.
+ Proven and successful sales track record of quota attainment.
+ Must be able to effectively prospect and identify business opportunities, conduct needs analysis and present and close solutions sales to targeted accounts in the Public Sector.
+ Effective and Professional presentation and communication skills, both written and verbal are required with the ability to penetrate and establish relationships with customer's senior level executives.
+ Must possess excellent negotiation and closing skills with the proven ability to qualify prospects from both an operational and financial standpoint.
+ Travel approximately 25-75%.
+ Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.
+ The ability to obtain the necessary credit line required to travel.
**Preferred Requirements:**
+ Working knowledge of value-added ROI business process sales engagements / tools, especially with Public Sector clients.
+ Experience with Voice of the Customer solutions.
+ Working knowledge of knowledge management, online communities or conversational AI software.
#LI-BM1
MIN: $130k
MAX: $150k
Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one's race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person's behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, Protected Characteristics ), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
**For US Applicants**
_2024 Benefits Offering (