Account Executive
: Job Details :

The Account Executive will serve as an advocate for LightEdge clients to oversee the planning and execution of the overall IT strategy. Each AE will work closely with a subset of owned accounts as well as with the Strategic Account Executive/Solutions Architect team and their client base to build strategic plans, maintain client retention rate, and identify growth opportunities. The AE will need a thorough understanding of LightEdge processes and client services.Ideal candidates will have excellent strategic thinking and foresight, preparation, interpersonal, technological, written, and verbal communication skills, a service-oriented attitude, and be ready to assist in any and all client needs. Each AE will be responsible for maintaining and strengthening relationships with a large group of assigned client accounts and will focus on providing an overall great customer service experience. Our most successful team members are highly organized, individually driven, and an all-around team player.Responsibilities:Setup and lead regular Health and Capacity Account Reviews at least quarterly.Ability to understand business objectives, anticipate client's future needs, and align engagements accordingly.Understand and advise client IT strategy changes.Adept at interpreting and leveraging data insights to enhance customer experience.Visualize the end-user experience and work backwards to determine engagement needs.Collaborate with LightEdge internal business units on all client requests pertaining to support tickets, contract questions, product requests, billing inquiries, and more.Document client account reviews, meeting goals, and next steps in the Salesforce database and communicate action items to all relevant team members.Engage client accounts at multiple levels and serve as the go-to person for all things LightEdge.Own and process changes to client subscriptions.Provide client feedback to the product team, including feature requests and satisfaction.Other duties as assigned.Experience:2+ years experience ideally in a technical sales capacity.Bachelor's Degree or equivalent experience.Willingness to travel occasionally based on customer and business need.Exceptional customer service experience.Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems.Exceptional verbal and written organizational, presentation, and communication skills.#J-18808-Ljbffr