Account Executive
: Job Details :

Build relationships with new clients and manage relationships with existing ones

Essential Job Functions:

* Execute prospecting and marketing strategies to develop new clients and events (phone calls, emails, social media, in-person visits, networking, trade shows, partnerships, etc.)

* Collaborate with team to create annual prospecting/marketing strategy

* Collaborate with team to continuously develop product and offerings

* Coordinate the schedule and completion of group sales promotions and special group offers, in accordance with policies, procedures, and programs

* Represent and speak on behalf of Lone Star Park at networking events and trade shows

* Maintain existing clients through follow up and loyalty strategies

* Meet or exceed the sales revenue goals established for group sales department annually

* Execute client event contracts, invoices, payments and orders

* Manage and coordinate the details for events in Caterease and BEO communications (i.e.; linen colors, room layout, guest number, menus, dates, times, special requests, etc.)

* Timely internal communication with F&B operations and security through BEOs and Event Sheets

* Timely internal communication with Racing & Media department for event needs

* Manage the organization and timing of work assignments in order to maintain the greatest efficiency in scheduling and implementation of group events

* Ensure all required promotional and printed materials are received and in proper positioning for each group sales event

* Greet clients to ensure event requirements have been achieved

* Demonstrate a professional, upbeat and outgoing demeanor while on duty

* Demonstrate excellent employee support and external customer service

* Ensure compliance with all applicable regulations, laws, internal policies/procedures and internal control protocols.

* Consistently evaluate situations to improve procedures and communications

* Job requires evening, weekend and holiday hours

* Job requires extensive standing and some sitting

* Attention to detail, organization and proactive problem solving a MUST

* Performs other related duties as may be assigned by reporting senior.

Qualifications

Education:

* Associate or Bachelor's degree in Hospitality Management, Sales and Marketing, or closely aligned field; or an equivalent combination of education and experience required.

Knowledge, Skills and Abilities:

* Requires the knowledge, skills, and abilities to work with personal computer hardware and software programs, audiovisual systems, various types of office equipment, safety equipment, etc.

* Strong computer skills, to include effective working knowledge of Microsoft Office products.

* Data tracking and project management

* Must be able to work effectively with peers, staff members, and regulatory agency personnel.

* Strong written and oral communication skills.

* Ability to independently solve problems and manage a variety of situations

* Ability to independently interpret instructions in written, oral, diagram, or schedule form.

* Initiative: Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes.

* Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; organize and maintain a system of records.

* Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or employees; listen well.

* Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set goals.

* Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.

* Flexibility: Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.

* Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.

* Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.

* Respect: Able to adapt behavior to others, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce.

* Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices.

* Team Centered: Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.

* Equipment Knowledge: Able to operate various types of software including, but not limited to: CRM software (Caterease), Microsoft Office, Room Diagram Software.

Training and Experience:

* Minimum of two years of work experience in Customer Service, Administration, or Hospitality Sales

Licenses/Certifications/Other:

* Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions

Physical Requirements:

* Strength:

* Sedentary to Medium workload

* Stand, sit and walk consistently

* Will be required to lift up to or over 20lbs or exert occasionally over 50lbs

* Movement:

* Will consistently be required to touch, feel, stoop, bend, kneel, climb, reach

* Will use office equipment

* Driving motor vehicles as needed

* Auditory:

* Frequently speak and articulate

* Noise levels will be varied from moderate to heavy machinery

* Environmental:

* Exposure to weather and extreme elements are minimal

* Minimal exposure in close proximity to horses

* Consistent exposure to spoke filled environment