Job title: Account Executive, Ticket SalesReports to: General ManagerContract type: Full-time, permanentHours: Monday-Friday as required, weekends, and holidays as neededLocation: Binghamton, NYAbout the Binghamton Rumble Ponies:The Binghamton Rumble Ponies, the Double-A a?liate of the New York Mets have been thrilling fans since 1992. Voted on by the fans, the team's name pays homage to the area's rich history in horse racing and its local lore as the 'Carousel Capital of the World,' perfectly combining tradition to create a playful and spirited identity. Known for their dedication to fan enjoyment, The Rumble Ponies o?er a variety of fun promotions and events. From themed nights and interactive contests to exciting giveaways and post-game fireworks, there's always something to look forward to at Mirabito Stadium. The Rumble Ponies are a proud member club of Diamond Baseball Holdings (DBH). DBH was formed in 2021 to support, promote, and enhance Minor League Baseball through professional management, best practices, innovation, and investment. Join the Herd for a season filled with exhilarating baseball and family friendly fun that celebrates the spirit of the Binghamton community.Position Overview:The Rumble Ponies are actively seeking an Account Executive to join their growing highly dynamic ticket sales team. We believe that Ticket Sales is a vital part of our teams' performance, and our Account Executives play a critical role in that success. We are looking for someone who is interested in growing within the sports industry and curious to learn the inner workings of our business at every level. If this sounds like you, then you know Ticket Sales is the best place to start your career. The individual in this position is expected not only to be an exceptional salesperson but also to deliver outstanding customer service to all clients to ensure fan retention and to establish a positive experience with the brand. Essential Duties and Responsibilities:
- Represent the organization with the utmost professionalism in the community
- Generate new business by prospecting, cold calling, appointments, stadium tours, and attending networking/community events
- Review account activity regularly to support conversations for renewal of all group, hospitality, and season ticket members
- Maintain thorough knowledge of Membership benefits, policies, procedures, and processes.
- Work closely with sales and marketing departments to develop compelling sales programs and components focused on long-term business sustainability
- Maintain a database of contacts and sales progression using Tickets.com.
- Meet and/or exceed personal sales goals
- Meet and/or exceed daily and weekly outbound call/appointment minimums
- Meet and/or exceed service expectations
- Contribute to overall operation by answering the call when assistance is needed in another area of our operation to embrace our culture of team approach
- Ability to learn, retain and communicate information, including but not limited to: game schedules, current player roster, ballpark/guest service information, etc.
- Utilize DBH360, CRM platform, for contact management, sales pipeline tracking and ensures all record keeping is timely and accurate
Qualifications:
- Bachelor's Degree or equivalent work experience
- Minimum of 6 months of sales or customer service experience
- Demonstrate a proven track record in sales and building quality relationships, preferably within the sports industry
- Have a friendly and professional telephone manner
- Strong desire to learn about our business and grow your professional career
- Ability to effectively express ideas verbally and in writing
- Possess a positive attitude
- Maintain a flexible work schedule
- Other duties as assigned
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.Job Questions:
What are your salary expectations for this position? Please provide a range.Where are you currently located? If not in the Binghamton area, are you willing to relocate for this position?Have you worked with CRM systems, such as Microsoft Dynamics or Tickets.com, to manage sales and client relationships?