Job Title: Account Manager, Northeast, Manchester, NH
Employment Type: Full Time
Job Category: Sales
Reports to: VP, Sales
Location: Manchester, NH
Company Description:
Big Chief Inc. is an innovative and growth-oriented thermal component distribution company dedicated to providing quality thermal solutions that enable customers to maintain optimal operations. We pride ourselves on fostering a collaborative environment where creativity and initiative are encouraged. As we continue to expand our reach, we are seeking a highly skilled Account Manager to join our team.
Job Description:
As an Account Manager you will be responsible for managing and nurturing relationships with existing clients, as well as identifying and closing new business opportunities. The ideal candidate will have a proven track record of exceeding sales targets, excellent communication and negotiation skills, and a strong customer-centric mindset.
Responsibilities:
Client Relationship Management:
- Develop and maintain strong relationships with existing customers.
- Serve as the primary point of contact for customer inquiries, issues, and escalations.
- Understand customers business needs and objectives, and proactively identify opportunities to add value and enhance the client experience.
- Conduct regular check-ins and account reviews to ensure client satisfaction and identify areas for improvement.
New Business Development:
- Identify and prospect for new business opportunities within assigned territory.
- Conduct thorough research to understand potential clients' business challenges, pain points, and goals.
- Develop tailored solutions and proposals to address clients' needs and position our products/services as the best solution.
- Lead the entire sales cycle from prospecting and lead generation to negotiation and closing.
Sales Performance:
- Meet and exceed sales targets and performance metrics, including revenue goals, new customer acquisition targets, and sales activity quotas.
- Effectively manage sales pipelines and opportunities in CRM software, ensuring accurate forecasting and reporting.
- Continuously seek opportunities to upsell and cross-sell additional products/services to existing clients.
Collaboration and Communication:
- Work closely with internal teams, including marketing and customer support, to align strategies and ensure a seamless client experience.
- Communicate client feedback, market insights, and competitive intelligence to relevant stakeholders to inform product development and go-to-market strategies.
- Collaborate with sales leadership to develop sales strategies, tactics, and processes to drive growth and achieve organizational objectives.
Professional Development:
- Stay informed about industry trends, best practices, and competitor offerings to maintain a competitive edge in the market.
- Participate in training sessions, workshops, and other professional development activities to enhance sales skills and product knowledge.
Qualifications:
- Education: Bachelor's degree in business administration, Marketing, or related field.
- Experience: Proven track record of success in B2B sales, with a minimum of 2 years of experience in account management or sales.
- Strong business acumen: Understanding of sales principles and techniques.
- Tech-Savvy: Proficiency in CRM software and other sales tools; ability to adapt to new technologies quickly.
- Communication Skills: Excellent communication, presentation, and negotiation skills.
- Self-Motivated: Highly motivated and driven by results, with a proactive approach to prospecting and lead generation. • Experience in industrial distribution is a plus.
- Travel up to 40%.
Benefits:
- Competitive salary and commission structure. • Comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
- Opportunities for professional development and career advancement.
- Dynamic and collaborative work environment with a focus on innovation and excellence.