Who We Are:
The main focus of Account Management, eLearning team members, is supporting our clients' stakeholders by consulting, scoping, quoting, and executing eLearning solutions to meet our clients' business objectives. They develop and strengthen these relationships by providing the highest levels of customer service to exceed clients' expectations through efficient communication and quality on-time deliverables. Account Management team members develop and expand a knowledge base for their portfolio of clients and ensure all documentation is clear and accurate. Through careful oversight of quotes and project execution Account Management team members ensure our solutions fulfill clients' goals while supporting profitable growth for our organization. Through the day-to-day tasks, Account Management team members provide technology performance feedback as well as suggestions for improvements.
The Account Manager, eLearning role is for individuals with some background in the Localization Industry and specifically in eLearning solutions who wish to expand their skill set and begin to develop subject matter expertise. These individuals manage accounts directly as well as provide support to senior team members.
What You Will Be Doing:
- Expand their knowledge of the Localization Industry, with a specific focus on eLearning, and develop additional skills to provide clients with excellent service
- Focus on mid to large-size and/or multi-channel accounts by planning and assisting in the implementation of enterprise-level eLearning solution
- Develop eLearning project quote proposals and project schedules for new and existing clients
- Manage eLearning translation projects ensuring quality and on-time delivery and maximizing profitability
- Maintain accurate projected revenue on open projects and provide timely billing adhering to company policies
- Develop and maintain data and information including internal reports, client reports, and account documentation
- Give departmental and team support by providing out-of-office coverage, process improvement suggestions, and by organizing team-building events and activities
- Develop and help facilitate meeting presentations both for internal teams and for external clients that will be co-presented with a senior team member or manager
- Facilitate training and adoption of eLearning processes for internal and client teams
- Work with Quality Managers and/or Program Managers to support the implementation of Quality Programs and monitor results
- Provide feedback to our Technology teams with regards to suggestions for improvement or user challenges and ensure our client's ongoing satisfaction with our technology solution by monitoring performance when executing eLearning projects
- Mentor Account Coordinators and/or new Account Managers to help those team members grow their skill set
- Successful completion of eLearning certification
- Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
REQUIRED SKILLS AND EXPERIENCE
- Minimum Bachelor's degree or its equivalent
- Minimum 2-3 years of experience in a client-facing account management or client service representative role
- Minimum 1 year of Localization or Training/eLearning Industry experience
- Superior written and spoken communication skills in English
- Independent, self-motivated, results-oriented, and dynamic with careful attention to detail
- Exceptional problem-solving and critical-thinking skills
- Ability to work effectively under pressure to meet tight deadlines and challenging goals
- Ability to calculate discounts, interest, commissions, and proportional percentages. Ability to apply these concepts to develop practical solutions
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Demonstrate an ability to: multitask in a fast-paced environment, work well with people from a variety of different backgrounds and cultures, build relationships with clients and co-workers, work independently and as part of a team take active measures to solve problems, and commit to a high level of service
- Willingness to travel to offsite client or sales meetings
DESIRED SKILLS AND EXPERIENCE
- Knowledge of a second language
- Experience using MS Project
- Localization Industry experience
- Training/eLearning Industry experience is a big plus
Why TransPerfect:
For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients. We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal ,or local law