Account Manager I
: Job Details :

Job Description:Job Description: The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders. Account Managers answer client queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience. This position requires travel. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Manager should collaborate with our team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.Essential Functions:Basic understanding of the company's products or services.Familiarity with customer relationship management (CRM) tools.Knowledge of sales principles and techniques.Awareness of the industry and market trends.Ownership of financial margins with ongoing cost-saving improvement activities (Kaizen's, etc.) that will have a positive impact to the bottom line.Proactive notifications and resolution to customers.Develop deeper relationships with customers, while also continuing to find new avenues to expand the business.Establish and lead defined touchpoint client meetings to support effective communication flow.Resolve discrepancies and exceptions, taking into account the financial impacts on both the company and its customers.Work with the Leadership Team to facilitate customer improvements, whether on cost or service which they have identified.Knowledge, Skills, Abilities:The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to effectively communicate in English-both verbally and in writing.Ability to interact with customers in a courteous and professional manner.Ability to think logically and problem-solve in order to analyze situations, troubleshoot, and make sound decisions.Ability to handle multiple tasks simultaneously and meet deadlines.Basic analytical skills to understand customer needs and match them with appropriate products/services. Knowledge of basic computer use including Word and Excel.Learn quickly and apply knowledge effectively.Can work independently and as part of a team.Must be able to adapt to different customer personalities and situations.Meet or exceed sales targets within the set timeframe.Minimum Requirements:Bachelor's degree and a minimum of 2 years related work experience required.An equivalent combination of education/or related work experience equal to 6 years will also be considered.BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.