Account Manager
: Job Details :

Why SoftwareOne?For over 30 years SoftwareONE has been the foundation for organizations around the world for their technology solutions. With changes in the market from on-premises to cloud we have always been one step ahead. Underpinning our transitions and evolutions are our seven core values which we expect from all our current employees and look for in our future colleagues. The global nature of our organization allows us to adapt and commit to these values unique to the culture and business needs of each location. The roleJob SummaryWe are searching for a results-driven Account Manager to join our expanding sales team. As the quarterback of the customer you will be responsible for ensuring the client receives the highest level of customer service for Commercial Accounts. You will be managing an existing book of business from across our portfolio, and as such, it's imperative that you ensure all renewals and reoccurring business is not only maintained but you are able to upsell and cross sell our other services in order to add value. The Account Manager is also able to leverage support from our new business hunting team to find new revenue streams as well as our subject matter experts in our services organization. Duties include devising sales plans, managing relationships with our existing clients, maintaining in-depth account profiles on key clients, ensuring on time renewals, accurate forecasting and educating your customers on industry news and innovations.To ensure success as an Account Manager, you should be adept at market research and skilled in forming long-lasting, mutually-beneficial relationships. An Account Manager will be someone whose customer-oriented approach and sales expertise result in increased profitability. Ultimately, an outstanding Account Manager will keep a close eye on clients' feedback to ensure that our products and services always exceed expectations.Location: North East USRole & Responsibilities:Developing and executing sales plans to meet these quotas.Organizing and presenting monthly or quarterly customer business reviews.Upselling and cross selling our services on existing renewals and managed services.Building relationships and networks with our partner eco system.Executing and nurturing opportunities via our Account Based Marketing approach.Establishing and nurturing strong relationships with current customers.Traveling to businesses to conduct sales presentations.Managing your pipeline and forecast in a timely and accurate fashion.Resolving clients' concerns in a timely and amicable manner.Presenting in-depth reports to the director of sales and other stakeholders, as required.Conducting regular market research to maintain an updated knowledge of consumers' needs and competitors' activities.Partaking in industry events to refine your skills and maintain mutually-beneficial business relationships.Organizational Alignment:Reports to the Commercial Sales Account LeaderEnlists the support of sales specialists, implementation resources, service resources, and other sales and management resources as needed.Closely coordinates company executive involvement with customer management.Works closely with Sales Operations, Customer Success Team, and other departments to ensure customer satisfaction and problem resolution.This position may have direct report staff assigned to support responsibilities in specific customers.What we offer:Generous pay with bonus structureIndependent environment without a lot of red tape where you are empowered to make decisionsSubstantial benefits package that includes:Full suite of medical coverage with A+ carriers, Dental and Vision with strong employer contributions Additional voluntary coverage available for Pet, Identity Theft Protection, Accident & Critical Illness401k program with employer matching 50% up to the first 10% of employee's contributionsWellness plan that include credits to premiums, employer contributions towards savings plan of your choice, and a new fit bit Access to EAP and concierge servicesPre-Paid Legal at no costPlentiful PTO that includes paid holidays, floating holidays, your birthday off, a volunteer day, and vacation timeEmployee stock purchase planLearning and development opportunities galoreTuition reimbursementAnd much more!Winning culture, inclusive environment, and friendly people all over the worldA remote-friendly organization, with colleagues working remotely either part or full-timeAs a culture first organization, being together is how we learn and grow. We come together in-person at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.What we need to see from youWhat you offer:Bachelor's degree in marketing or similar is ideal.A proven history of meeting sales targets and boosting customer satisfaction.Proficiency in customer relationship practice.Excellent written and verbal communication skills.Strong vertical and lateral thinking abilities.The ability to build long-lasting professional relationships.A self-driven approach to work.Willingness to travel to current and target clients, as required.Highly motivated and results oriented; entrepreneurial spirit. Ability to work in a fast-paced sales environment with minimum supervision.Target compensation for this role will be 150k USD (mix of base salary and bonus) and will be determined based on candidate qualifications, experience, and location.We are not able to consider candidates residing in the state of Hawaii currently.The preceding job profile has been designed to indicate the general nature and level of work performed by associates within this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required. Additional duties may be assigned and may be subject to change at any time due to reasonable accommodation or other reasons.What you should really know about us.Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareONE successful. Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people and empowering them to succeed, is the absolute key to our success. -Patrick Winter, Founder.What we expect from our employeesSuccess at SoftwareONE is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareONE employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high levels of Discipline but are able to work at Speed manage change in a global economy. “SoftwareONE is an equal opportunity employer. With employee satisfaction as one of our core values, we are passionate about diversity and are committed to creating an inclusive environment for all of our employees. We want every employee to have the greatest experience of their career.” Job FunctionSales