Location: York,PA, USA
TransPerfect Is More Than Just a Job
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
Compensation Starting at: $85k
Benefits: Company benefits - If applicable
Vasont Systems, a division of TransPerfect, is looking for a full-time, Content Service Account Manager to be part of our dynamic team offering content management solutions to our clients. The Content Service Account Manager is responsible for retaining and growing client relationships while managing client projects that include software system implementations, training events, application support, and data related activities.
Responsibilities:
* Primary point of contact for client contacts and communication
* Respond to client requests for new project initiatives and prepare RFPs
* Collaborate with various members of the production and sales teams to assess the scope of work
* Define project schedules
* Lead and attend client meetings and sales calls
* Track clients' project status and ensure that they are on schedule
* Respond to simple client support items
* Ensure that clients' support tickets are addressed in a timely manner
* Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor
About You:
As a Content Service Account Manager you are a:
* Creative thinker - You are curious and unafraid to ask questions
* Hard worker - You are industrious and diligent in everything you do
* Innovator - You are willing to initiate changes and introduce new ideas
Your experience includes:
* Minimum Bachelor's Degree from a 4-year college or university or equivalent
* 1-3 years of experience in a client-facing role
* Ability to multitask in a fast-paced environment
* Work well with people from a variety of backgrounds and cultures
* Work independently and as part of a team
* Organized and ability to prioritize work items
* Strong problem solving skills
* Committed to a high level of service
* Professional and superior written and spoken communication skills in English
* Proficient in Microsoft Word, Excel, Power Point, Outlook
* Web conferencing tools (i.e., WebEx, GoToMeeting)
* Familiarity with content management, data composition, publishing, translation and localization processes a huge plus
About Us:
Vasont Systems is a member of the TransPerfect family of companies. Since 1992, Vasont Systems has been a leading provider of content management systems and software for organizations of all sizes.We've helped companies organize their critical business assets, manage productivity, and disseminate information in many languages to multiple media channels, while significantly reducing costs and shortening overall cycle times.
For more than 25 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2015 and ISO 17100:2015 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, e-learning and training, and legal support services. TransPerfect also offers a suite of next-generation technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.
With annual revenues of over $850 million, TransPerfect is the world's largest provider of language services and technology solutions. From offices in more than 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.