Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM provides a wide range of building materials to construction professionals, combining the advantages of our national scale with the excellent service levels, expertise, entrepreneurial culture and customer relationships of our local brands.As a people-first company, passionate about continuous improvement, US LBM is proud to provide our associates access to the resources, training and developmental opportunities to empower them to succeed today, while growing professionally and preparing for the challenges of tomorrow.
A Brief OverviewThe Account Manager oversees sales activities, creates long-term relationships and develops strategic goals for key customer accounts. This position is responsible for overseeing accounts, ensuring customer satisfaction, and generating new sales opportunities. This person serves as the liaison between the Division and its customers.
What you will do- Manage key customer accounts for long-term success and profitability.
- Provide support to existing customer accounts with necessary products, time, and information.
- Serve as the lead point of contact for all customer account management matters.
- Develop and implement goals to focus on increased sales and margin improvement.
- Build and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
- Review and analyze historical sales account data and trends.
- Assist with the selection of products best suited to customer needs.
- Prepare, coordinate, and communicate price quotations, terms of sales, delivery dates, and service obligations to customers/contractors.
- Estimate materials from blueprints supplied by customer/contractor.
- Manage customer pricing structure and hierarchy to maximize gross profit dollars.
- Resolve customer complaints and problems.
- Assist in the collection of accounts receivable.
- Adhere to Conflict of Interest or Non-Compete agreement if in place.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
- Collaborate with sales team to identify and grow opportunities within territory.
Required For All Jobs- Perform other duties as assigned.
- Comply with all policies and standards.
- Adheres to Company's commitment to workplace safety.
Education Qualifications- Bachelor's Degree in Business Administration or related field required.
Experience Qualifications- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role required.
Skills and Abilities- Working knowledge of building materials industry and products.
- Ability to negotiate prices and contractual agreements.
- Estimating from blueprints.
- Must be proficient using calculator and CRT, experience using computerized accounts receivable system, good oral communication and telephone skills and basic accounting principles.
- Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
- Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
- Business Insight - Applying knowledge of business and the marketplace to advance the organization's goals.
- Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Licenses and Certifications- DL NUMBER - Driver License, Valid and in State required.
Competencies- Accountability - holding self and others accountable to meet commitments.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
- Courage - Stepping up to address difficult issues, saying what needs to be said
- Financial Acumen - Interpreting and applying understanding of key financial indicators to make better business decisions
- Builds Networks - Effectively building formal and informal relationship networks inside and outside the organizations
Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.