Company: Manifest Virtual IT (VIT), a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to small and mid-sized businesses.
Job Summary: We are seeking a dynamic and results-driven Account Manager to join our team. This role is pivotal in nurturing client relationships, ensuring satisfaction, and driving growth within our small and mid-sized client base. As an Account Manager, you will be the main point of contact for clients, working closely to understand their needs and deliver tailored IT solutions.
Key Responsibilities:
- Client Relationship Management: Develop and maintain strong relationships with assigned clients, serving as their primary point of contact.
- Needs Assessment: Conduct regular check-ins and assessments to understand client requirements, challenges, and goals.
- Solution Development: Collaborate with internal teams to propose and implement IT solutions that meet client needs and drive value.
- Project Coordination: Oversee the delivery of services and projects, ensuring timely execution and adherence to quality standards.
- Performance Tracking: Monitor and report on service delivery metrics and client satisfaction levels, identifying opportunities for improvement.
- Sales Growth: Identify opportunities for upselling and cross-selling additional services, driving revenue growth within existing accounts.
- Client Education: Provide clients with insights on industry trends, best practices, and new technologies to enhance their IT strategies.
- Conflict Resolution: Address client concerns and resolve issues promptly, ensuring a positive experience and maintaining trust.
- Documentation: Maintain accurate records of client interactions, service agreements, and project updates.
Qualifications:
- Bachelor's degree in Business, IT, or a related field.
- 2+ years of experience in account management or client relations, preferably in the IT services or MSP industry.
- Strong understanding of IT solutions and managed services.
- Excellent communication and interpersonal skills.
- Proven ability to build relationships and work collaboratively with clients and internal teams.
- Strong organizational and multitasking skills, with a detail-oriented mindset.
- Familiarity with CRM tools and project management software is a plus.
What We Offer:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Professional development opportunities and ongoing training.
- A collaborative and supportive work environment.
Join us in helping small and mid-sized businesses in Columbus thrive through exceptional IT services!