Description:
The Account Manager is the primary client contact. They are responsible for maintaining strong, positive customer relations to ensure total client satisfaction year-round throughout the landscape and snow season.
Responsibilities
- Serving as the lead point of contact for all customer account management matters for the 75-100 client relationships assigned to you
- Reacting immediately to customer inquiries and complaints, ensuring timely and successful execution of client requests
- Utilizing Aspire to follow a routine process for customer engagement, proactively meeting with high-priority clients regularly
- Performing schedule reviews of properties to make sure that the standards of service are achieved, detect problems, and offer solutions
- Directing activities on the job site, including, but not limited to, communicating job notes, coordinating services, and performing on-site reviews with service managers and crew leaders before and after services are performed
- When required, roll up your sleeves and work alongside our landscape maintenance and property management crews
- Communicating schedules and scheduling changes with clients
- Working with the production team to ensure that work is performed profitably and that client expectations are met
- Upselling landscape maintenance services and property management services
- Coordinating with production staff to execute scheduled crew training in best practices for service execution
- Participating in snow removal during the winter months
- Negotiating contracts and closing agreements
- Reviewing monthly invoices
Rate of Pay
- Annual salary range - $65,000-$80,000
- Full Time/Year Round, Exempt
- Sales Commission Eligibility after 1 year of service
Benefits
- Health Insurance
- Dental Insurance
- SLP Paid Family and Medical Leave
- Voluntary Life and Accident Insurance
- Company Paid Short Term Disability and Life Insurance
- Company match IRA program
- Paid Time Off and Paid holidays
- Company-issued vehicle
- Company-issued technology package
- Educational Assistance
- Boot Reimbursement (Spring and Winter)
- Employee Referral Program
Requirements:
- 3-5 years of experience managing crews
- Prior experience in the landscape industry and local market
- Strong plant identification, turf knowledge, basic irrigation knowledge, and in-house operations preferred
- Valid NH Driver's License, an acceptable driving record, and ability to maintain a DOT medical card
- Bilingual in English and Spanish is preferred
- Knowledge of Account Management Systems (ASPIRE or similar) is helpful
- Familiarity with CRM program, maintenance estimating, and pricing, along with an adaptable nature in an ever-changing environment, relationship-building talent, and a sales focus
- Availability to work flexible hours, including weekends
- Strong time management and communication skills
Compensation details: 65000-80000 Yearly Salary
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