Location: Lincoln,NH, USA
Description: The Account Manager is the primary client contact. They are responsible for maintaining strong, positive customer relations to ensure total client satisfaction year-round throughout the landscape and snow season. Responsibilities Serving as the lead point of contact for all customer account management matters for the 75-100 client relationships assigned to you Reacting immediately to customer inquiries and complaints, ensuring timely and successful execution of client requests Utilizing Aspire to follow a routine process for customer engagement, proactively meeting with high-priority clients regularly Performing schedule reviews of properties to make sure that the standards of service are achieved, detect problems, and offer solutions Directing activities on the job site, including, but not limited to, communicating job notes, coordinating services, and performing on-site reviews with service managers and crew leaders before and after services are performed When required, roll up your sleeves and work alongside our landscape maintenance and property management crews Communicating schedules and scheduling changes with clients Working with the production team to ensure that work is performed profitably and that client expectations are met Upselling landscape maintenance services and property management services Coordinating with production staff to execute scheduled crew training in best practices for service execution Participating in snow removal during the winter months Negotiating contracts and closing agreements Reviewing monthly invoices Rate of Pay Annual salary range - $65,000-$80,000 Full Time/Year Round, Exempt Sales Commission Eligibility after 1 year of service Benefits Health Insurance Dental Insurance SLP Paid Family and Medical Leave Voluntary Life and Accident Insurance Company Paid Short Term Disability and Life Insurance Company match IRA program Paid Time Off and Paid holidays Company-issued vehicle Company-issued technology package Educational Assistance Boot Reimbursement (Spring and Winter) Employee Referral Program Requirements: 3-5 years of experience managing crews Prior experience in the landscape industry and local market Strong plant identification, turf knowledge, basic irrigation knowledge, and in-house operations preferred Valid NH Driver's License, an acceptable driving record, and ability to maintain a DOT medical card Bilingual in English and Spanish is preferred Knowledge of Account Management Systems (ASPIRE or similar) is helpful Familiarity with CRM program, maintenance estimating, and pricing, along with an adaptable nature in an ever-changing environment, relationship-building talent, and a sales focus Availability to work flexible hours, including weekends Strong time management and communication skills Compensation details: 65000-80000 Yearly Salary PI6d5d3a7f5f9a-26289-#######4