Hood Container Corporation is a family-owned, mill-to-market company specializing in containerboard and kraft paper, corrugated boxes, high graphic displays, and contract packaging. Our commitment to customer happiness, employee well-being, environmental stewardship, and operational excellence drives our business. Over the last eight years, Hood Container Corporation has grown to become one of the top ten Paper and Packaging Companies in the United States. Our integrated company resources allow for a unique dynamic that evolves with every addition to our geographic footprint. We excel at offering the benefits of a large corporation while operating as a boutique business and building close relationships with our customers. Our Mission: Through our unwavering commitment to safety, innovation, and sustainability, we passionately deliver indispensable value to our customers, employees, suppliers, communities, and stakeholders. Our Vision: A unified culture that creates innovative customer solutions. What We're Searching for: Experienced Customer Service Rep/Account Manager for our Louisville, KY Packaging Solutions Plant who will deliver excellent service and build relationships through each interaction with our customers. Strong organizational, teamwork, and self-starter skills will lead you to success in this role. How you will contribute:
- Responsible for the coordination of new business and/or established projects reporting to the Sales Account Manager.
- Communicate all approvals / non-approvals with the team and/or Customer Service Manager before moving forward on approval / non-approval.
- Central point of communication on multiple packaging projects.
- Establish, monitor, and communicate project timelines.
- Interact with design, planning, and shipping to coordinate customer requirements on projects assigned.
- Communicating with clients and customers, ensuring they meet the customers' needs and answer their questions.
- Resolving any customer complaints or challenges in communication with the team and/or management.
- Transition of awarded repeat jobs to Planning and communication of timeline and customer expectations.
- Inventory Item set up and add substitutes when needed.
- Develop and maintain Product Structure including both hard copy and electronic file documentation. Update both as the project progresses.
- Maintain project and customer files. Archive project files upon job completion. Inactive items and product structures in the system when jobs are complete.
- Monthly on-hand inventory review/ aged inventory review.
- Participate in First Articles for all new projects.
- Respond to management needs concerning the customer's account and activity.
- All duties as assigned by management.
What it takes:
- Well-developed written and verbal communication skills
- Ability to interact professionally with all levels within the organization
- Previous customer service experience
- Strong organizational skills and attention to detail
- Good analytical skills and independent decision-making.
- Detail-oriented with the ability to handle multiple tasks simultaneously.
- Working knowledge of computers - including Microsoft Office applications
- Two- or four-year college degree preferred
- Account Management certification is a plus
Our goal is to be a diverse workforce that is representative, at all job levels, of the citizens and customers we serve. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. To learn more about us: To learn more visit hoodcontainer.com or follow us on social media - LinkedIn, Facebook, Instagram, and YouTube.