Location: Glendale,KY, USA
Clarion Security LLC takes pride in building its culture of excellence one professional team member at a time. Not only do we hire the best, but we build winners. We encourage diversity and inclusion and realize the value of allowing officers to bring their best selves to the team. We offer medical, dental, and vision coverage, life insurance, 401K, employee assistance programs, perks, and more for all full-time positions! Join a company where you are more than just another guard.
As a Clarion Account Manager, you will be responsible for the security and safety of our client's property and personnel. You will know all site-specific policies and procedures, be attentive and alert, record and report incidents, and participate in the client's emergency response procedures as appropriate and provide superior customer service.
Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favorable relationship with clients. Responsible for leading a team of Account Managers dedicated to meeting the operational needs of assigned client segments.
Requires 5 years supervisor experience with 2 years in the capacity of a supervisor.
Responsibilities:
* Be the primary point of contact and build long-term relationships with customers
* Help customers through email, phone, online presentations, screen-share and in person meetings
* Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
* Ensure the timely and successful delivery of our solutions according to customer needs and objectives
* Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
* Forecast and track key account metrics
* Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
* Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
* Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
* Monitor and analyze customer's usage of our product
* Liaise between the customer and internal teams
Qualifications
* 5+ years of experience in the private sector managing a large account of more than 25 officers
* Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
* Experience in delivering client-focused solutions based on customer needs
* Proven ability to manage multiple projects at a time while paying strict attention to detail
* Excellent listening, negotiation and presentation skills
* Excellent verbal and written communications skills
* Bachelor's Degree in appropriate field of study or equivalent work experience, preferred
* 5+ years of marketing experience with agency background desirable
* Deep digital understanding
* Self-motivated and able to thrive in a results-driven environment
* Natural relationship builder with integrity, reliability and maturity
* Ability to prioritize among competing tasks
* Critical thinking and problem-solving skills
* Understanding of website development, marketing, measurement and analytics, content management, digital marketing and internet technology
* Excellent time and project management skills. You're always looking to improve inefficient processes
* Keen attention to detail and adherence to deadlines
* Expert at Microsoft Office Suite, Google Apps, Salesforce and help desk support software
Account Manager top skills & proficiencies:
* Teamwork
* Planning
* Build Relationships
* People Skills
* Initiative
* Customer Focus
* Emphasize Excellence
* Manage Multiple Projects
* Attention to Detail
* Be at least 25 years of age.
* Possess effective written and oral communication and interpersonal skills to work in a team environment and to interact with customers, clients, and visitors of all categories.
* As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws.
* Driving Positions: Must be 25 years of age. Possess a valid driver's license with at least one year of driving experience, a clean driving record, and the ability to safely operate a vehicle required.
* Utilization of computer skills to operate Office and CRM software.
* Occasionally lift or carry up to 40 pounds.
* Climb stairs or ramps occasionally.
* Stand or walk on various surfaces for long periods of time.
* Be or obtain Taser certifications (Company Paid)
* Review with attention to detail CCTV Cameras
* Provide detailed incident reports.
* Provide detailed reports to Client on a daily and weekly basis.
We proudly support Military, Law Enforcement, and Corrections veterans.
EOE/Minorities/Females/Vet/Disability/Sexual Orientation/Gender Identity Clarion Security LLC is an Equal Opportunity Employer committed to hiring a diverse workforce.
Job Type: Full-time
Salary: $60,000/year